Huawei EchoLife HG552a User Manual page 32

FAQs
8.2 W hat can I do if I cannot visit Web sites
the te rminal?
Step 1
Ch eck whether the POWER indicator of the terminal is on.
If t he POWER indicator is off, perform further checks as follows:
1. Ensure that the power switch of the terminal is turned on.
2. Ensure th
meets the requirements described on the label of the terminal power adapt
voltage is unsteady, for example, if the voltage is too high or too low, do no
terminal. Wait until the voltage restores to its normal level, and then use the terminal
3. Ensure that the terminal is properly
adapter.
If the POWER indicator is still off, contact an authorized maintenance center.
Step 2
Aft er powering on the terminal, wait for about three minutes. Then che
ADSL indicator of the terminal is on.
If t he ADSL indicator blinks for a long time, pe
1. Ensure that telephone lines are properly connected. Especially ensure th
telephone line connecting to the splitter is properly connected.
2. Ensure that terminal cables or telephone lines are far f
generate strong magnetic or electric fields.
3. Replace telephone lines.
If the ADSL indicator still blinks, contact your network service provider.
Step 3
Ch eck whether t
If the LAN indicator is off, perform further checks as follows:
1. Ensure that the network adapter of the computer is enabled.
2. Ensure that the network cable between the terminal and the comp
connected.
3. Remove and then insert the network cable o
If the LAN indicator is still off, contact an authorized maintenance ce
Step 4
Check whether the driver for the network adapter is properly installed.
Ta k e a compute
the network adapter is installed, do as follows:
1. On the desktop, right-click My Computer and choose Manage.
2. In the navigation tree of the Computer Management window, choose Device
Manager.
3. In the right pane of the Computer Management window, click Network adapters
to view the information about the network adapter of the computer.
If no network adapter is detected or if a question mark (?) or an exclamation mark (!) is
displayed next
8-2
at electricity comes from the socket and that the input power of the socket
he LAN indicator of the terminal is on.
r that runs Windows XP as an example. To check whether the driver for
to the icon of the network adapter, you can infer that the driver for the
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EchoLife HG552a Home Gateway
connected to the socket through the power
rform further checks as follows:
rom the electric appliances that
r replace the network cable.
User Guide
through
er. If the
t use the
.
ck whether the
at the
uter is properly
nter.