For Assistance; Check Here First - Samsung Galaxy J7 Perx User Manual

For Assistance

The following topics address areas of support for your
phone, including troubleshooting, specifications,
account information, warranty information, and
customer service contact information.
Troubleshooting
Check the questions and answers below for
troubleshooting solutions for common phone issues.

Check Here First

•
Problem: Phone freezes/operation is unstable.
-
Solution: Turn the phone on again. If you are
unable to turn the phone off, remove and
replace the Battery, and then turn the phone
on again. Data that was being edited is erased
after your phone is powered on again.
Getting Help
Problem: Operation is unstable after a new application
was installed.
Solution: The newly installed application may be
the cause. Uninstall the application in Safe mode.
See "Uninstall or Disable Apps" on page 42 for more
information about uninstalling apps.
To turn the phone on in Safe mode:
•
Press and hold the Power/Lock key > touch and
hold Power off, read the disclaimer for safe
mode, and then tap OK.
-
After turning the phone on in Safe mode,
"Safe Mode" appears at lower left.
-
After restarting in Safe mode, your phone can
be powered on as usual.
-
Before turning the phone on in Safe
mode, it is recommended that you back up
important data.
-
By powering the phone on in Safe mode,
added widgets may be deleted.
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