Main Specifications; Troubleshooting - Brother QL-810W Quick Setup Manual

Main Specifications

Product specifications
Items
Printing method Direct thermal printing via thermal head
Interface USB / Wireless LAN (QL-810W/820NWB) / Wired LAN (QL-820NWB only) /
Bluetooth (QL-820NWB only)
Size (W×H×D) Approx. 4.9 in. (125.3 mm) x 5.7 in. (145 mm) x 9.2 in. (234 mm)
Weight QL-810W: Approx.2.4lb (1.12 kg) (without DK Rolls)
QL-820NWB: Approx. 2.6lb (1.16 kg) (without DK Rolls)
Operating environment
Items
Operating temperature 50°F to 95°F (10°C to 35°C)
Operating humidity 20% to 80% (Maximum wet-bulb temperature 80.6°F (27°C))
Specifications
Specifications

Troubleshooting

Problem
The Status LED is not lit. • Is the AC Power Cord inserted correctly?
Check that the AC Power Cord is inserted. If it is inserted correctly, try plugging it into
another grounded AC power outlet.
The Label Printer does not print, or a printing • Is the cable loose?
error occurs. Check that the cable is connected securely.
• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall it.
• Are there enough labels in the DK Roll?
Check that there are enough labels remaining in the DK Roll.
• Is the DK Roll Compartment Cover open?
Check that the DK Roll Compartment Cover is closed.
• Has a print error or transmission error occurred?
Turn off the Label Printer and then turn it on again. If there is still a problem, contact
your Brother dealer.
• If the Label Printer is connected via a USB Cable, try connecting it directly to your
computer. If not, try connecting it to another USB Port.
A data transmission error appears on your • Is the correct port selected?
computer. Check that the correct port is selected from the "Print to the following port" list in the
Printer Properties dialog box.
• Is the Label Printer in cooling mode (the Status LED is flashing orange at 0.5 seconds
intervals)?
Wait until the Status LED stops flashing and then try printing again.
Labels are jammed in the cutter. • Contact Brother Customer Service.
The label is not ejected correctly after printing. • Check that the ejection path of the label is not blocked.
• Check that the DK Roll is set correctly by removing the DK Roll and reinstalling it.
• Ensure that the DK Roll Compartment Cover is closed correctly.
Cutter error • If a cutter error occurs, keep the DK Roll Compartment Cover closed and press the
Power (
Printer Off automatically. After the Label Printer is Off, inspect the Label Output Slot
and remove any blockage.
After exiting P-touch Editor Lite, how do I restart There are three ways to restart:
the program while the Label Printer is still on? • Turn Off the Label Printer and then turn it back ON.
• Disconnect and then reconnect the USB Cable while the Label Printer is On.
• Launch P-touch Editor Lite from My Computer.
Software Development Kit
A Software Development Kit (SDK) is available. Visit the Brother Developer Center (www.brother-usa.com/
lp/civ/home.aspx).
The b-PAC SDK and the SDKs for mobile devices (Android, iPhone, and iPad) can also be downloaded.
(The SDKs available are subject to change without notice.)
Solution
) Button. The cutter moves back to the normal position and turns the Label