Users-Icdg Management-Acd Report - Panasonic KX-NS1000 Pc Programming Manual

8.4.2 Users—ICDG Management—ACD Report
8.4.2 Users—ICDG Management—ACD Report
Description
On this screen, users designated as an ACD supervisor can create ACD reports on ICD groups after filtering
according to group, agent, or call. Filtering types are separated by tabs.
Supervisor selection
Selects the ACD supervisor from a drop-down list.
This operation is available only at the User (Administrator) level.
Default
First registered ACD supervisor
Value Range
Registered ACD supervisors
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Report Profiles
Follow the procedure below to save/load ACD report profiles. The type of ACD report (Group/Agent/Call) and
filter conditions are saved in each profile.
1.
Click the Report Profiles button.
2.
To load a previously saved report profile, click a profile to select it, and then click the Load button.
3.
To save the current report profile, assign a name in Profile Name (max. 32 characters), and then click the
Save button.
Maintenance Console Location
8.4.2 Users—ICDG Management—ACD Report
Feature Manual References
10.1.8 ICD Group Features—Supervisory Feature (ACD)
Option
Follow the procedure below to set ACD report options.
1.
Click the Option button.
2.
In Device, select the destination for the ACD report data:
•
Local PC: After the ACD report is created, a file download will begin in your web browser. Specify a
location on your local PC to save the ACD report data.
•
NAS: Save the data to a NAS. When NAS is selected, a folder selection menu becomes active.
3.
Select the ACD Report - Export CSV File Format.
192 PC Programming Manual Document Version 2016-03