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SECTION 6
MAINTENANCE CONSIDERATIONS
6.1
EQUIPMENT MAINTENANCE
Refer to Toshiba America, Inc., Disk Products Division (herein after referred to as "Toshiba America")
Maintenance Policies and Procedures for a complete description of in-warranty procedures, terms and
conditions.
6.1.1
In-Warranty Maintenance
Toshiba America will provide parts and labor at no charge to the customer for all in-warranty repair actions.
The drive must be returned to Toshiba America's Customer Service point of repair (see paragraph 6.1.3 for
instructions) at the customer's expense, inclusive of shipping and insurance costs.
6.1.2
Out-of-Warranty Maintenance
Toshiba America repairs major assemblies on a fixed cost basis and all other repairable assemblies on an
hourly rate plus parts basis. The drive or repairable assembly must be returned to Toshiba America's
Customer Service point of repair (see paragraph 6.1.3 for instructions) at the customer's expense, inclusive
of shipping and insurance costs.
6.1.3
Equipment Return Instructions
A Return Authorization Number is required and must accompany any equipment returned for repair. Contact
a Toshiba America Customer Service Representative for return instructions and a Return Authorization
Number. All equipment must be returned to the address listed below.
Toshiba America, Inc.
Disk Products Division
Customer Service Center
9740 Irvine Boulevard
Irvine, CA92718
(714) 583-3000
6-1
MK-150FA Series OEM Manual
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