Sony Ericsson W910 Troubleshooting Manual
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Also See for W910:
- User manual (81 pages) ,
- Working instruction, mechanical (34 pages) ,
- Installation instruction, mechanical (5 pages)
Table of Contents
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See also:
User Manual
Trouble Shooting Guide, Mechanical
Applicable for W910
Contents
1
General ...............................................................................................................2
1.1
Service functions in the software ...........................................................2
1.2
Misuse and other no warranty issues ....................................................3
2
Appearance Problems.......................................................................................7
3
Network/Signal Problems .................................................................................8
4
On/Off Problems ..............................................................................................10
5
Audio Problems ...............................................................................................11
6
Key Problems...................................................................................................14
7
Slider Problems ...............................................................................................16
8
Display Problems ............................................................................................17
9
Illumination Problems .....................................................................................18
10
Alert Problems .................................................................................................19
11
SIM Problems...................................................................................................20
12
Charging/Capacity Problems .........................................................................21
13
Camera Problems ............................................................................................22
14
Data Communication Problems .....................................................................25
15
Software Problems ..........................................................................................26
16
Revision History ..............................................................................................27
4/000 21-1/FEA 209 544/129 A
©
Company Internal
Sony Ericsson Mobile Communications AB
Trouble Shooting Guide, Mechanical
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Table of Contents
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Summary of Contents for Sony Ericsson W910
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Page 1: Table Of Contents
Display Problems ....................17 Illumination Problems ..................18 Alert Problems ....................19 SIM Problems....................20 Charging/Capacity Problems .................21 Camera Problems ....................22 Data Communication Problems ..............25 Software Problems ..................26 Revision History ....................27 4/000 21-1/FEA 209 544/129 A © Company Internal Sony Ericsson Mobile Communications AB... -
Page 2: General
Flash LED Video call camera Memory Stick FM Radio Real time clock Total call time NOTE: Different names will occur depending on language setting and customization. 4/000 21-1/FEA 209 544/129 A 2(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 3: Misuse And Other No Warranty Issues
Below are some examples of what is not covered by warranty. Front window broken LCD cracked due to Clear scratches Mark after drop Corrosion components due to misuse. drop. on the PCB. 4/000 21-1/FEA 209 544/129 A 3(27) © Company Internal Sony Ericsson Mobile Communications AB... - Page 4 SIM reader damaged by System connector damaged by the PCB. PCB. liquid. liquid Components around system System connector pad(s) connector damaged by liquid damaged by liquid 4/000 21-1/FEA 209 544/129 A 4(27) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 5 (See point 1.1.1) Note: There must be clear marks after liquid on the PCB before rejecting the phone for repair. Fig. 1.2.2 Fig. 1.2.3 4/000 21-1/FEA 209 544/129 A 5(27) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 6 Make a general visual inspection for misuse, corrosion or oxidation from liquid damage. No further action should be taken for a liquid damaged phone. Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 6(27) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 7: Appearance Problems
NOTE: Misuse is not covered by warranty. Refer to chapter 1.2 • Visually inspect for improper gap Reassemble or replace damaged parts between seams as necessary. 4/000 21-1/FEA 209 544/129 A 7(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 8: Network/Signal Problems
Main PCB. • If damaged – Replace the Speaker Flex Module. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 8(27) © Company Internal Sony Ericsson Mobile Communications AB... - Page 9 Note: Take care not to scratch the gold surface. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 9(27) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 10: On/Off Problems
Visually inspect the power key. • If damaged – Replace on/off key. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 10(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 11: Audio Problems
Note: this problem will not be solved be No sound or poor a regular software update. quality sound Visually inspect receiver’s external port. • If clogged – Clean or replace the front. 4/000 21-1/FEA 209 544/129 A 11(27) © Company Internal Sony Ericsson Mobile Communications AB... - Page 12 Note: this problem will not be solved be quality sound a regular software update. Visually inspect the speaker’s external • If clogged – Clean or replace the Rear port. Back Cover. 4/000 21-1/FEA 209 544/129 A 12(27) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 13 • If damaged – Replace the Speaker Flex Module. • If the issue has not been resolved ! Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 13(27) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 14: Key Problems
– Handle the unit according to local directives. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 14(27) © Company Internal Sony Ericsson Mobile Communications AB... - Page 15 – Handle the unit according to local directives. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 15(27) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 16: Slider Problems
If the display do not change when open If damaged – Replace it. or close. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 16(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 17: Display Problems
If the issue has not been resolved ! • Replace the Display. NOTE: Misuse is not covered by warranty. Refer to chapter 1.2 4/000 21-1/FEA 209 544/129 A 17(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 18: Illumination Problems
“Display Problems” Key numeric Refer to “Keyboard numeric ” section under “Key Problems” illumination: Key navigation Refer to “Keyboard navigation ” section under “Key Problems” illumination: 4/000 21-1/FEA 209 544/129 A 18(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 19: Alert Problems
If the issue has not been resolved ! • Handle the unit according to local directives. Loudspeaker Refer to “loudspeaker” section under “Audio Problems” 4/000 21-1/FEA 209 544/129 A 19(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 20: Sim Problems
(Insert correct carrier’s SIM is being used correct SIM) If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 20(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 21: Charging/Capacity Problems
If the issue has not been resolved ! • Replace the battery. • If the issue has not been resolved ! Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 21(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 22: Camera Problems
If the issue has not been resolved ! • Replace the Camera. Note: Remember to put back the Shield Can Lid Camera when replacing the Camera. 4/000 21-1/FEA 209 544/129 A 22(27) © Company Internal Sony Ericsson Mobile Communications AB... - Page 23 If the BtB connector on the Main PCB is damaged – Handle the unit according to local directives. If the issue has not been resolved ! • Replace the Camera. 4/000 21-1/FEA 209 544/129 A 23(27) © Company Internal Sony Ericsson Mobile Communications AB...
- Page 24 Navi Key PBA and the video call camera if not already replaced. If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 24(27) © Company Internal Sony Ericsson Mobile Communications AB...
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Page 25: Data Communication Problems
If the issue has not been resolved ! • Replace the BT antenna If the issue has not been resolved ! • Handle the unit according to local directives. 4/000 21-1/FEA 209 544/129 A 25(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 26: Software Problems
Note: Do Software Update Content Refresh before sending the unit to a higher level. Do not scrap a phone that hasn’t been upgraded with Software Update Content Refresh. If the failure still occurs, handle the unit according to the local directives. 4/000 21-1/FEA 209 544/129 A 26(27) © Company Internal Sony Ericsson Mobile Communications AB... -
Page 27: Revision History
Trouble Shooting Guide, Mechanical 16 Revision History Rev. Date Changes / Comments 2007-10-09 Initial release 4/000 21-1/FEA 209 544/129 A 27(27) © Company Internal Sony Ericsson Mobile Communications AB...