Troubleshooting - 3Com 56k User's Manual And Reference

Read This First!
Click Windows Start, point to Settings, and click Control Panel.
1.
Double-click the Modems icon.
2.
Click the Diagnostics tab.
3.
Click the COM port that your modem is assigned to, so that it is highlighted. If you do not see your modem
4.
on this screen, you need to shut down the computer and uninstall the modem. Exit out of the Modems
Properties screen by clicking Cancel. Click Start, Shut Down, select the Shut down the computer?
option, and then click Yes. When your computer has shut down, turn it off and unplug it from its power
outlet. Unplug its serial cable from the computer's COM port. Reinstall your modem following the
directions in the "External Modem Installation with Windows 95" chapter, but use a different COM port.
5. Click More Info. You should see a list of the modem's ATI commands. Click OK and exit out of all open
screens. If the ATI commands do not appear, your modem is not properly installed. Reinstall your modem
following the directions in the "External Modem Installation with Windows 95" chapter.

Troubleshooting

23