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Table of Contents
Related Manuals for Canon imageprograf IPF785
Summary of Contents for Canon imageprograf IPF785
- Page 1 Service Guide...
- Page 2 Canon U.S.A. ISG Central Web site: http://isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF785/780 PRINTER. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
- Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.
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Page 4: Table Of Contents
VI. Servicing Notes ..........................10 A. Enhanced Service Mode Features ....................10 B. Print INF Log File ........................... 10 C. imagePROGRAF iPF785/780 Printer Power and Plug Requirements .......... 11 D. Packaged Weight & Dimensions ....................12 E. Installed Weight & Dimensions ...................... 12 F. - Page 5 C. Online Limited Warranty Credit Inquiry ..................24 VIII. Suggested End-User Customer Service Offerings ................ 26 A. End User Limited Warranty Support ....................26 1. Canon imagePROGRAF Large Format Printer Limited Warranty ..........26 2. Canon imagePROGRAF Printhead Limited Warranty .............. 26 B. On-Site Service ..........................26 C.
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Page 6: Product Overview
Service Guide Product Overview The Canon U.S.A. Inc. (hereafter referred to as Canon USA) line of 5-color printers is expanded with the Canon imagePROGRAF iPF785/780 36-inch large format printers. These printers provide enhancements in both software and hardware capabilities. -
Page 7: Design Features
Service Guide Design Features Direct Print and Share Direct Print and Share is a Canon cloud-based portal solution that helps users expand their printing workflow. • Users can upload documents to their own cloud account using any WebDAV compliant cloud service. -
Page 8: Print Plug-In For Microsoft Office
300ml, with the latter helping to lower the ink cost per print. Tanks may be interchanged based on user preference. Sub-Ink Tank System Canon's unique sub-ink tank system allows users to replace empty ink tanks on the fly without stopping the printer. This is extremely useful during long print jobs. -
Page 9: Economy Print Mode
Service Guide Economy Print Mode The imagePROGRAF iPF785/780 printer reduces total ink consumption by utilizing the Economy Print Mode for producing draft prints on select media. This feature regulates the use of all inks to produce quick check plots while minimizing the cost per print. -
Page 10: Configuration And Box Contents
Please refer to the Dealer Price List on the ISG Central Web site: http://www.isgcentral.cusa.canon.com for the most up-to-date Item Numbers. Configuration Table 1 – Configuration of imagePROGRAF iPF785/780 Printer Item Item Number imagePROGRAF iPF780 Printer 8967B002AA imagePROGRAF iPF785 Printer (HDD model) 8966B002AA Table 2 –... -
Page 11: Box Contents
Service Guide Table 5 – imagePROGRAF iPF785/780 Printer Supplies and Consumables Supplies and Consumables for imagePROGRAF iPF785/780 Printer Item Item Number Ink tank PFI－107MBK 6704B001AA Ink tank PFI－107BK 6705B001AA Ink tank PFI－107C 6706B001AA Ink tank PFI－107M 6707B001AA Ink tank PFI－107Y 6708B001AA Ink tank PFI－207MBK... -
Page 12: Iv. Dealer Sales/Service Authorization
Service Guide IV. Dealer Sales/Service Authorization To become authorized and maintain authorization to service an imagePROGRAF iPF785/780 printer, each Dealer location must have at least two (2) technicians that have completed the imagePROGRAF iPF750/755/650/655 online training course. imagePROGRAF iPF785/780 Service Guide... -
Page 13: Educational Training
Advanced Operations online training course. Additionally, the learning path concludes with the imagePROGRAF iPF750/755/760/765 online course. Upon successful completion of the imagePROGRAF iPF750/755/760/765 online course, imagePROGRAF iPF785/780 certification will be granted. Figure 1 – Learning Path for Service Technicians Large Format Printer Core... -
Page 14: Who Should Apply
Center Web site for all technicians. (Refer to the Technical Support section on the e-Support Center Web site for entitlement details.) Online Training Course The online course is located in the e-Learning center on Canon USA’s e- Support Center Web site: http://www.support.cusa.canon.com. -
Page 15: Vi. Servicing Notes
The service mode enhancements when applied, will help reduce service costs and maintain uptime. Refer to the imagePROGRAF iPF785/780 Service Manual for details. Table 9 – imagePROGRAF iPF785/780 Enhanced Service Mode Features Description Remarks CR Unlock / CR Lock... -
Page 16: Imageprograf Ipf785/780 Printer Power And Plug Requirements
• Before installation, confirm that all necessary receptacles are available. • Phase converters and step down transformers are not supported Table 11 – Power and Plug Requirements for imagePROGRAF iPF785/780 Printer Description Power Supply Plug Specifications imagePROGRAF iPF785/780... -
Page 17: Packaged Weight & Dimensions
Service Guide Packaged Weight & Dimensions The imagePROGRAF iPF785/780 printers’ approximate packaged weight and dimensions differ depending on how they are configured. The dimensions are for reference only and should not be confused with the required space for installation. -
Page 18: Installation Space Requirements
Always ensure that there is enough space for service and operation of the device. Refer to the imagePROGRAF iPF785/780 Series Service Manual for details on transportation and installation of the imagePROGRAF iPF785/780 printer. IMPORTANT •... -
Page 19: Estimated Installation Times
For more information on the special tools, solvents, and oils below, see the imagePROGRAF iPF785/780 Service Manual. Table 18 – imagePROGRAF iPF785/780 Printer Special Tools, Solvents and Oils List Description Rank... -
Page 20: Installation Service Support Tools
Service Guide Installation Service Support Tools Table 19 – imagePROGRAF iPF785/780 Printer Installation Service Support Tools List Tool Remarks Hexagonal wrench (Provided with For assembling the stand and Ships with printer the printer stand) removing other fixed parts... -
Page 21: Field Replacement Parts
Therefore, recommended parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All field replacement parts shown in the table below are for reference purposes only, and are subject to change without notice. -
Page 22: Recommended Spare Parts
Service Guide Recommended Spare Parts Canon USA recommends that the Dealer or Authorized Service Provider keep the following spare parts in stock for replacement purposes in the event of a hardware failure. Note: All recommended spare parts shown in the table below are for reference purposes only and are subject to change without notice. -
Page 23: Maintenance Kit
Maintenance Kit is utilized. The printer’s built-in counters and warning messages inform end-users when the maintenance kit is required. Table 23 – imagePROGRAF iPF785/780 Printer Maintenance Kit Parts List Part Kit Name Counter Name... -
Page 24: Vii. Authorized Servicer Offerings
VII. Authorized Servicer Offerings The Authorized Servicer program enables Canon distribution product resellers to become authorized to service the Canon products they resell. Please refer to the Authorized Servicer Program Guide (found in the Download Center of the eSupport Center web site) for details to help an Authorized Servicer become familiar with Canon USA Inc.’s business processes and the resources that are... -
Page 25: Ascr Registration Process
To close out the service call, Section 2 of the Service Dispatch Form must be completed and e-mailed to isgservice@CITS.canon.com. Canon USA will not provide labor compensation for any service not dispatched by CITS. -
Page 26: Warranty Marketing Program
Service Guide Should these not resolve the problem; the Service Provider of record will be dispatched (See the ASCR Registration Process for instructions on how to register your company as the Service Provider of record). Labor compensation of $155.00 per incident will automatically be issued to the dispatched service provider (your company) once the service call has been closed with CITS. -
Page 27: E-Tag Warranty Claim Console
Service Guide To register a machine, go to the warranty section of the Canon USA’s e- Support Center web site at http://www.support.cusa.canon.com select the Authorized Servicer Customer Registration Form. Figure 2 – Authorized Servicer Customer Registration Form All service calls dispatched by CITS must be closed out with CITS in order to qualify for labor compensation. - Page 28 Service Guide To submit a new warranty claim, select the type of claim from the dropdown list shown below and complete the required sections of the e-Tag limited warranty claim. Figure 4 – eSupport e-Tag Warranty Claim Console...
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Page 29: Online Limited Warranty Credit Inquiry
To view your Online warranty credits, log onto the ISG Central web site. Go to the Canon Network Access (CNA) site to view e-Tag warranty credit information. After authorization, parts and labor credits are posted the following business day. - Page 30 Service Guide On the CNA web site, select Warranty Credit Inquiry; then select e-Tag Warranty Claims Reimbursement to perform an e-Tag Warranty claims search as shown in the following screen shots. Figure 6 – CNA Warranty Credit Inquiry Figure 7 –...
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Page 31: Viii. Suggested End-User Customer Service Offerings
The imagePROGRAF Large Format Printer Limited Warranty is effective for a period of one (1) year following delivery to the original purchaser. This warranty covers the Canon brand product and accessories. Note: No warranty is given for any consumables, such as paper or ink cartridges. -
Page 32: Ecarepak Extended Service Plan
Reseller is unable to, or chooses not to provide post-warranty service. With the eCarePAK Extended Service Plan, the customer will receive toll-free telephone support; and if needed, on-site service for their Canon product for the duration of the extended coverage. Extended coverage plans are available with either a one (1) year or two (2) year plan. -
Page 33: Ix. Product Technical Support Offerings
• Track and Modify logged Cases • Review all open Cases. In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go Online to the Canon USA Engineering Services Solutions Division’s... -
Page 34: Canon Usa Isg Central Web Site
Service Guide Figure 8 - Canon USA e-Support Login Canon USA ISG Central Web site Complete versions of the Service Guides are available on the Canon USA ISG Central web site. Access is limited to the Authorized Dealer’s Management staff; please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central. - Page 35 Service Guide When the user is logged onto ISG Central, they must select the Engineering Services and Solutions button to access the Service Guides area of the web site as shown below. Figure 10 - ISG Central Services...
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Page 36: Canon Usa Technical Support Center Call Escalation
Canon USA Technical Support Center Call Escalation Canon USA provides a time-sensitive call escalation process for all authorized imagePROGRAF iPF785/780 printer Dealers. Each caller must be fully trained on the imagePROGRAF printer for which they are calling in order to obtain telephone support. -
Page 37: Xi. Appendix
Service Guide XI. Appendix Note: All specifications are for reference purposes only and are subject to change without notice. Specifications Table 25 – imagePROGRAF iPF785/780 Printer Specifications Item Specifications Type Bubble jet printer Media feed system Roll paper / Cut sheet, (Manual switching) - Page 38 Service Guide Table 25 - imagePROGRAF iPF785/780 Printer Specifications, continued Item Specifications LED flashes and lights up on the operation panel, Self-diagnostic function and displays an error on LCD. GARO (Graphic Arts language with Raster Printer language Operations), HP-GL/2, HP RTL...
- Page 39 Service Guide Table 26 - Printhead PF-04 Specifications Printhead PF-04 Model PF-04 Type Bubble-jet on demand Head configuration 6 colors integrated type (6 chips per print head times one (1) Printhead) Nozzle pitch 1,200 dpi x 2 MBK:...
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Page 40: Canon Imageprograf Large Format Printer Limited Warranty
Canon Service Provider (the "Service Provider") or Canon will send you a replacement part for any defective user replaceable item. You will be charged at the then-current service call rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate documentation. -
Page 41: Canon Imageprograf Printhead Limited Warranty
(c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Printhead on which the original identification marks or serial numbers have been defaced, removed, or altered. -
Page 42: List Of Tables
Table 16 – imagePROGRAF iPF785/780 Printer Installation Space Requirements ....... 13 Table 17 – imagePROGRAF iPF785/780 Printer Estimated Installation Times ......14 Table 18 – imagePROGRAF iPF785/780 Printer Special Tools, Solvents and Oils List ....14 Table 19 – imagePROGRAF iPF785/780 Printer Installation Service Support Tools List ....15 Table 20 –...