Motorola M3588 Service Manual
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M3588
Level 1 & 2 Service Manual
Rev 1.0

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Table of Contents
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Summary of Contents for Motorola M3588

  • Page 1 M3588 Level 1 & 2 Service Manual Rev 1.0...
  • Page 2: Table Of Contents

    M3588 CONTENTS Page Number SECTION 1: GENERAL Introduction Motorola service policy for M3588 in warranty General Safety Information SECTION 2: M3588 DESCRIPTION Specifications of M3588 M3588 Overview Connector Pinout Talk time, Weight and Volume Matrix SECTION 3: FEATURE LIST List of Features available...
  • Page 3 M3588 SECTION 6: REPAIR & TEST PROCEDURES Repair introduction Mechanical repairs Basic modular troubleshooting Repair Chart Software Upgrade Flexing Testing on HP8922 SECTION 7: ACCESSORIES Introduction SECTION 8: SALES MODELS Dark Blue Champagne Gold SECTION 9: GLOSSARY OF TERMS List of Abbreviations...
  • Page 4: Section 1: General

    M3588 SECTION 1: GENERAL of 45 European Customer Services...
  • Page 5: Introduction

    The scope of this document is to provide the reader with basic information relating to the M3588, and also to provide procedures and processes for repairing the units up to and including Level 2 repair.
  • Page 6: Motorola Service Policy For M3588 In Warranty

    1.2.5 Replacement Parts Ordering Only centres authorized to carry out repairs will be able to purchase spare parts. Orders for spare parts from Hub’ s and Hi-Tech Centres should be placed with the regional Motorola Parts Distribution Centre. of 45...
  • Page 7: General Safety Information

    In standby mode the mobile telephone will automatically transmit to acknowledge a call if it is not turned off. • Refer to the appropriate section of the product user manual for additional pertinent safety information • All equipment should be serviced only by a Motorola qualified technician. of 45 European Customer Services...
  • Page 8: Section 2: M3588 Description

    M3588 SECTION 2: M3588 DESCRIPTION of 45 European Customer Services...
  • Page 9: Specifications Of M3588

    M3588 Specifications of M3588 General Function Specification Frequency Range GSM 880-915 MHz TX (with EGSM) 925-960 MHz RX Frequency Range DCS 1710-1785 MHz Tx 1805-1880 MHz Rx Channel Spacing 200 kHz Channels 174 GSM/374 DCS carriers with 8 channels per carrier Modulation GMSK at BT = 0.3...
  • Page 10: M3588 Overview

    M3588 Overview The M3588 is marketed as a ‘ price beater’ unit in its class. It is now designed with the new Whitecap Chipset to allow the unit to operate at a lower working voltage and therefore prolong battery life, in both Standby and Talk time.
  • Page 11 M3588 Fig 2.1 Mechanical pictorial Overview Keypad Headset Jack Socket Dual Band Logo Antenna Speaker Lens Charging SIM Contacts Socket Antenna Accessory Connector IMEI & MSN Label Battery Contacts Headset Socket of 45 European Customer Services...
  • Page 12: Connector Pinout

    M3588 2.3 Connector Pinout 1- Ext B+ 2- Ground 3- Man Test 4- Uplink 5- Not Connected 6- Downlink 7- DSC_EN_B 8- UTXD 9- Ground 10- UTXD_IN 11- Ground Talk Times, Weight and Volume Matrix White holographic film on display...
  • Page 13: Section 3: Feature List

    M3588 SECTION 3: FEATURE LIST of 45 European Customer Services...
  • Page 14: List Of Features Available

    M3588 List of Features Available Below are the list of Menu functions available at present. Menu Generation Menu Network Phone Book Selection Generation Menu Generation Menu Call Related Call Meters Generation Menu Features Th Generation Menu Generation Menu Messages Phone Setup...
  • Page 15: Call Related Features

    M3588 CALL RELATED FEATURES Show battery meter 1.Show ID on next call Restrict my 2.Restrict ID on next call Phone number Call Diverting 1.On Talk and Fax 2.Off Call waiting 1.On 2.Off 1.Int’ l Calls Call Barring Bar outgoing calls 2.Int’...
  • Page 16: Messages

    M3588 Messages Call Voicemail Received messages Go to Next message Delete Message Return Call 1.Send Message Edit Message 2.Store Message Reply to message Delete all messages Outgoing Messages Go to next message Send message 1.Send message Edit message 2.Store message Delete message 1.On...
  • Page 17: Phone Setup

    M3588 PHONE SETUP Adjust Ring volume 1.On Ringer On or Off 2.Off Standard Tone Set Ringer Tone Music Tone Set Ringer Tone 2 1.On Automatic Lock Phone Lock 2.Off Lock Now Change Unlock mode Change SIM PIN2 Code 1.On 2.Off Require SIM card pin 3.Change SIM pin Code...
  • Page 18: Network Selection

    M3588 NETWORK SELECTION Available 1.Register Now Networks 2.Make Preferred Registration 1.Automatic Search Network Search Preferences 2.Manual Search 1.Slow Search 2.Medium Search Frequency of 3.Fast Search Search 4.Continuous Search Preferred 1.Choose From Available Add network Networks 2.Choose From Known to List 3.Add new Network Code...
  • Page 19: Prepay Service

    M3588 ACCESSORY SETUP 1.On Automatic answer 2.Off PREPAY SERVICE Service Center Customer Care of 45 European Customer Services...
  • Page 20: Section 4: Disassembly & Parts

    M3588 SECTION 4: DISASSEMBLY & PARTS of 45 European Customer Services...
  • Page 21: Dissasembly Introduction

    4.1 Disassembly Introduction The M3588 is held together by 5 screws as other Modulus products,1 of these screws is placed beneath the IMEI label, and 2 of these are placed below the Aux RF connector rubber cover. Care should be taken whilst removing the display flex cable as this can be torn or broken without too much stress being applied.
  • Page 22 M3588 1. Remove battery door 2. Remove battery by by pressing down on clip pushing and lifting at at pulling towards you. the same time. 4. Remove all 5 screw (1 is situated under label and 1 is situated under RF Port cover by...
  • Page 23 M3588 6. Remove PCB from 5. Separate Front and rear front housing housings 7. Remove keypad 8.Carefully remove flex after from Front housing prizing open Zif connector of 45 European Customer Services...
  • Page 24 M3588 9. Remove LCD 10. Fit blade under speaker and module by pulling out carefully lift off from front housing and up on catches 11.Remove Speaker from front housing, do not replace as adhesive seal will be damaged. of 45...
  • Page 25: Exploded Parts Diagram

    M3588 Exploded Parts Diagram AAUG Replacement Parts Xcvr Item Number Stubby Antenna 8586155P01 Spare Xcvr Number SE1062AK3B1 Speaker 5009150J03 Frnt Hsng Assy 0186157P01 Aux RF Cover Rear Housing 0186158P01 Keypad 7586133P02 SIM Cover 1586134P01 Keypad Domes 4086177P01 Batt Door AAHN5106A...
  • Page 26: Section 5: Sim Cards And Security

    M3588 SECTION 5: SIM CARDS AND SECURITY of 45 European Customer Services...
  • Page 27: Manual Test Mode

    M3588 5.1 Manual Test Mode The GSM Motorola M3588 is equipped with a manual test mode capability. This capability allows service personnel to take control of the unit, and by entering certain keypad commands, make the unit performs desired functions.
  • Page 28: Gsm Test Command

    M3588 GSM Test Commands This is a list of Level 1 and 2 Test commands available to M3588 Table 5.1 Test commands GSM Test Commands Key Sequence Test Function/Name #(hold down for 2 seconds) Enter manual test mode Exit manual test mode...
  • Page 29: Identity And Security

    The mechanical Serial Number (MSN) is an individual unit identity number and will remain with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola’ s EPPRS system. The MSN is divided into 4 sections.
  • Page 30: Section 6: Repair & Test Procedures

    M3588 SECTION 6: REPAIR AND TEST PROCEDURES of 45 European Customer Services...
  • Page 31: Repair Introduction

    M3588 6.1 Repair Introduction The M3588 is divided into 3 main sections when it comes to part replacability: The housings which contains the alert, speaker, flip, the main PCB which contains RF / Logic circuitry and the keypad and finally the display which connects to the main PCB via a ZIF connector. If the RF / Logic board is required to be changed then a full service tranceiver should be ordered as there is no replacement PCB available.
  • Page 32: Repair Chart

    M3588 Repair Chart Table 2. GSM M3588 Cellular Telephone: Troubleshooting and Repair Chart. (Assembly Replacement Level). SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY Personal telephone will not turn a) Battery pack either discharged Measure battery. If the battery voltage is <4.00 V dc,...
  • Page 33 M3588 SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 4. Incoming call alert transducer a) Faulty alert Transducer / Main Replace Logic/RF Board Assembly (refer to audio distorted or volume is too low. RF / Logic PCB defective symptom 1c). Verify that the fault has been cleared and re-assemble the unit with the new PCB.
  • Page 34: Software Upgrade

    M3588 good one. Reassemble unit. Place call to portable phone and verify ability to answer by opening flip. If fault still present, replace original reed switch and proceed to c. c) Logic/RF Board Assembly Replace Logic/RF Board Assembly (refer to Defective.
  • Page 35 Down Converter RF Cable M3588 under Test NB* To test the PCB on its own without a housing or SIM card the unit must first be put into test mode and then into Tx or Rx mode using the applicable manual test commands. Ensure that a battery is present during this, as the battery acts as a SIM card presence detect for the unit.
  • Page 36: Section 7: Accessories

    M3588 SECTION 7: ACCESSORIES of 45 European Customer Services...
  • Page 37: Introduction

    M3588 7.1 Introduction CLA (SYN5383B) and headset(SYN7453A) and Chargers SPN4365B/SPN4364B are compatible with Core Mod II. New chargers allowing a 20% faster charging time are as follows:- Charger 3 pin 230Vac, 7.5V AAPN4005A Charger, Aust, 7.5V AAPN4006A Charger, Euro/Bang 7.5V AAPN4007A Charger, HK 7.5V...
  • Page 38: Section 8: Sales Models

    M3588 SECTION 8: SALES MODELS of 45 European Customer Services...
  • Page 39: Dark Blue

    M3588 Dark Blue SA0772AY2B Euro Pkg 1 Thailand Vietnam Indonesia Sri Lanka Cambodia Pakistan, Laos SA0773AY2B1 Euro Pkg 2 Phillipines Brunie, Mauritus, Bangkok SA0774AY2B1 Plain Pkg Malaysia SA0775AY2B1 India SA0776AY2B1 Singapore SA0777AY2B1 New Zealand SA0778AY2B1 Australia Champagne Gold SA0779AG2B1 Australia...
  • Page 40: Section 9: Glossary Of Terms

    M3588 SECTION 9: GLOSSARY OF TERMS of 45 European Customer Services...
  • Page 41: List Of Abbreviations

    M3588 9.1 List of Abbreviations Those marked ** are Motorola specific abbreviations. A Interface Interface between MSC and BSS Authentication algorithm Stream cipher algorithm ciphering key generating algorithm Access Burst A-bis Interface between BSC and BTS ACCH Associated Control Channel...
  • Page 42 M3588 CSPDN Circuit Switched Public Data Network Closed User Group Call Waiting Dummy Burst Distributed Base Station ** DCCH Dedicated Control Channel Detach Decision Feedback Equalizer DISC Disconnect Data Link (layer) Control Channel (ISDN terminology applied to mobile service) Signaling channel...
  • Page 43 M3588 Information (frames) International Alphanumeric 5 Identification IMEI International Mobile Equipment Identity Immediate assignment message IMSI International Mobile Subscriber Identity Intelligent Network INDY Iridium 9500 handset International Switching Center Iridium Subscriber Unit ISDN Integrated Services Digital Network ISUP ISDN User Part...
  • Page 44 M3588 Norme European de Telecommunications Network Management Network Management Center O&M Operations and Maintenance OACSU Off Air Call Set-Up Outgoing Calls Barred OMAP Operations and Maintenance Application Part (previously was OAMP) Operations and Maintenance Center OMCR Operations and Maintenance Center -Radio Part...
  • Page 45 M3588 Signaling Point SRES Signed RESponse (authentication) Supplementary Service System Simulator Signaling Transfer Point SYSGEN SYStem GENeration Terminal Adapter Timing Advance TCAP Transaction Capabilities Application Part Traffic Channel TCH/F A full rate TCH TCH/FS A full rate speech TCH TCH/HS...

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