Troubleshooting; Software Trouble - Omron NB3Q-TW_B Startup Manual

6-3

Troubleshooting

This section describes troubleshooting measures when errors occur.
When a problem occurs during operation, refer to the listed problems below for the corresponding
solutions.
6-3-1

Software Trouble

1
The condition of the USB driver for the HMI
If HMI cannot perform normal downloading/uploading, it's usually because the USB driver is not
set up properly.
Setup Method:
During the process of the software setup, the PC will automatically prompt you to set up the
USB driver. You can choose the correct setup method according to the displayed information,
click the [Still Proceed] at the final step to complete the process. However, if the automatic setup
fails, you can still perform the setup manually. Connect the Unit and the PC with a USB cable,
energize the Unit, and a prompt to set up new hardware will pop up at the right bottom corner.
Following the displayed information, choose [Install from a list specific location (Advanced)], and
find the USB driver in the driver file of NB-Designer's installation directory.
2
The NB-Designer software can run in XP/Vista/Win7 systems
It is compatible with XP, Vista and Win7 operating systems.
Pay attention to the following items when using Windows Vista/7:
(a) You must log in Vista/Win7 operating systems as the administrator.
(b) If you have compatibility problems when running the NB-Designer, run the software in
(c) When running the NB-Designer for the first time, right-click the mouse on the icon "NB-
NB-series Programmable Terminals Startup Guide Manual(V109)
compatibility mode. Right-click the mouse on the icon "NB-Designer.exe" to select
compatible with Windows XP.
Designer.exe" to select "Run this program as an administrator". And then, run the
software directly.
6 Maintenance and Troubleshooting
6
6-5