Table of Contents
Advertisement
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of
service. Should you encounter any problem, please give us an opportunity to
address it before returning this Product. Most technical support questions can be
answered through our knowledge base or e-mail support service at
http:/
/support.wdc.com. If the answer is not available or, if you prefer, please
contact WD at the applicable telephone number shown in the front of this
document. If you wish to make a claim, you should initially contact the dealer from
whom you originally purchased the Product. If you are unable to contact the dealer
from whom you originally purchased the Product, please visit our product support
Web site at
http:/ /support.wdc.com
Return Material Authorization (RMA). If it is determined that the Product may be
defective, you will be given an RMA number and instructions for Product return. An
unauthorized return (i.e., one for which an RMA number has not been issued) will be
returned to you at your expense. Authorized returns must be shipped in an
approved shipping container, prepaid and insured, to the address provided with
your RMA number. If following receipt of a qualifying claim under this warranty, WD
or the dealer from whom you originally purchased the Product determines that
your claim is valid, WD or such dealer shall, at its discretion, either repair or replace
the Product with an equivalent or better Product or refund the cost of the Product
to you. You are responsible for any expenses associated with a claim under this
warranty. The benefits provided to you under this warranty are in addition to other
rights and remedies available to you under the Australian Competition and
Consumer Act or the New Zealand Consumer Guarantees Act. Your original box and
packaging materials should be kept for storing or shipping your WD product. To
conclusively establish the period of warranty, check the warranty expiration (serial
number required) via
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term
defined below, be free from defects in material and workmanship and will conform
to WD's specification therefor. The term of your limited warranty depends on the
country in which your Product was purchased. The term of your limited warranty is
for 3 years in the North, South and Central America region, 3 years in the Europe,
the Middle East and Africa region, and 3 years in the Asia Pacific region, unless
otherwise required by law. The term of your limited warranty period shall
commence on the purchase date appearing on your purchase receipt. WD may at
its discretion make extended warranties available for purchase. WD shall have no
liability for any Product returned if WD determines that the Product was stolen
from WD or that the asserted defect a) is not present, b) cannot reasonably be
rectified because of damage occurring before WD receives the Product, or c) is
attributable to misuse, improper installation, alteration (including removing or
obliterating labels and opening or removing external enclosures, including the
mounting frame, unless the product is on the list of limited user-serviceable
products and the specific alteration is within the scope of the applicable
My Book
User Manual
for information on how to obtain service or a
http:/
/support.wdc.com.
Compliance and Warranty Information
30
Advertisement
Table of Contents
