General Symptom List - Printronix P8000 SERIES Maintenance Manual

Chapter 3
Troubleshooting Other Symptoms

General Symptom List

Table 7 is a list of possible printer problems that are not indicated by
messages on the LCD. Troubleshooting procedures are included for each
symptom.
If you encounter a problem that is not listed in Table 7, troubleshoot using the
Half-Split Method described on page 131.
Symptom
Communications Failures
Ribbon folding or feed
problems
132
Table 7. General Symptom List
See page 153.
Ribbon
1. Make sure the ribbon cartridge is correctly installed and
fully seated.
2. Check that the ribbon runs between the ribbon mask and
hammerbank cover. Check that the hammerbank cover is
Installed correctly.
3. Check that the ribbon cartridge is not rubbing against the
shuttle cover assembly. Install the shuttle cover assembly
correctly, so that the cartridge does not rub against it.
4. Inspect the paper print path for paper chaff, ink residue,
and debris. Clean the shuttle frame assembly.
5. Power on the printer. Run a print test and observe ribbon
movement.
6. Check and clean the platen gap if necessary.
Solution