Repair Information; Customer Satisfaction Statement; Warranty And Repair Service Information - Samsung ST76 Service Manual

1. Repair information

1-1 Customer satisfaction statement

We hold ourselves to the highest standards of customer satisfaction and service.
Combining perfect technical solutions with a customer-oriented approach is our top priority.
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We treat our customers we serve with kindness, loyalty, respect and dignity.
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We are committed to earn customers' trust continuously through excellence in repair solutions.
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We keep our promises and commitments to our customers.
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Committed to quick and easy resolution of all support issues, we deliver industry-leading
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response times.
[Guide]
We listen carefully to our customers' requirements and always find an optimum solution for their needs.
We are committed to your satisfaction and have procedures in place to provide you with a fair, timely and effective means to resolve problems. It
combines industry leading preventive assistance with responsive support that helps us address problems quickly and effectively.
We will continuously maintain and improve our services to satisfy the needs of our customers.

1-2 Warranty and repair service information

(1) General terms and conditions
It is guaranteed to be free of charge from defects in material and workmanship under normal use for a period
of one year from date of purchase.
Digital Camera and lens come with a one year limited warranty from the date of purchase.
* The duration of the warranty depends on the laws in the country in which it was purchased.
The following information will be required to process warranty requests:
a. We imply warranties to one year from the original date of purchase. In the event that the purchaser is
unable to provide a warranty card or proof of purchase, the warranty period will be determined by the
date of manufacture. The warranty period shall be decreased to three months from the original product
manufactured date.
b. The coverage under this warranty begins on the date of your purchase of the product. In the event
that a warranty card or proof of purchase is not available, a purchase receipt, preferably the purchase
invoice, to confirm the date of purchase is required for warranty service.
c. In the event that a valid date of purchase is not available, the warranty period will be determined by
the date of manufacture. The warranty period shall be decreased to three months from the original
product manufactured date.
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