Troubleshooting; Identifying The Problem; Specific Problems - Fujitsu LifeBook C Series Owner's Manual

TROUBLESHOOTING

Your LifeBook notebook is sturdy and subject to
few problems in the field. However, you may
encounter simple setup or operating problems
that you can solve on the spot, or problems with
peripheral devices that you can solve by replacing
the device. The information in this section helps
you isolate and resolve some of these
straightforward problems and identify failures that
require service.

Identifying the Problem

If you encounter a problem, go through the
following procedure before pursuing complex
troubleshooting:
1. Turn off your LifeBook notebook.
2. Make sure the AC adapter is plugged into
your LifeBook notebook and to an active AC
power source.
3. Make sure that any card installed in the PC
Card slot is seated properly. You can also
remove the card from the slot, thus
eliminating it as a possible cause of failure.
4. Make sure that any devices connected to the
external connectors are plugged in properly.
You can also disconnect such devices, thus
eliminating them as possible causes of failure.
5. Turn on your LifeBook notebook. Make sure
it has been off at least 10 seconds before
you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, refer
to the Troubleshooting Table that follows for
more detailed troubleshooting information.
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
Do not return a failed LifeBook notebook
to your supplier until you have talked to a
support representative.
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8. If you have tried the solutions suggested in
the Troubleshooting Table without success,
contact your support representative.
Before you place the call, you should have the
following information ready so that the customer
support representative can provide you with the
fastest possible solution:
• Product name
• Product configuration number
• Product serial number
• Purchase date
• Conditions under which the problem occurred
• Any error messages that have occurred
• Hardware configuration
• Type of device connected, if any
See the Configuration Label on the bottom of your
LifeBook notebook for configuration and serial
numbers.

Specific Problems

Using the Troubleshooting Table
When you have problems with your LifeBook
notebook, try to find the symptoms under the
Problem column of the troubleshooting table for
the feature giving you difficulty. You will find a
description of common causes for that symptom
under the column Possible Cause and what, if
anything, you can do to correct the condition
under Possible Solutions. All possible causes or
solutions may not apply to your LifeBook
notebook.