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Technical Support
For technical support issues please visit our website at www.vivitar.com. You can find manuals, software and FAQ‟s at the
website. Can‟t find what you are looking for? E-mail us at support@vivitar.com and one of our technical support team
members will answer your questions. For phone support in the US please call 1-800-592-9541, in the UK call 0800 917 4831, in
Australia call 1800-006-614. If you would like to call from anywhere else, please visit www.vivitar.com for your local toll free
number.
Troubleshooting
Q: I have taken photos and selected the "Get Images" button. I get a message that the images were successfully
transferred but the photos do not appear on my computer. What do I do?
First ensure that you have in fact taken photos. Press the Shutter button to take some sample photos and then try downloading
them again.
With test photos if the camcorder powers off before you upload them to the computer the photos are not stored in the
camcorder‟s memory. These photos should be uploaded quickly before the camcorder powers off. If the photos are saved to
the SD memory card then all the photos should appear.
Q: How do I make sure I don't lose important pictures?
This camcorder requires an SD card for normal use. If the camcorder powers off nothing will happen to the images stored on
the SD memory card. We recommend always downloading your photos to your computer as soon as possible to prevent
unintentional data loss.
Q: I deleted images using the Vivitar Experience Image Manager. The images were also deleted from my computer.
How do I recover images that I accidently deleted?
All images deleted using the Vivitar Experience Image Manager are sent to your computer‟s Recycle or Trash Bin and can be
retrieved from there.
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