Product Specific Problems; Dell™ Soundbar Problems - Dell ST2010-BLK User Manual

Image retention from a static
image left on the monitor for a
long period of time

Product Specific Problems

Specific Symptoms
Screen image is too small
Cannot adjust the monitor with
the buttons on the front panel
No Input Signal when user
controls are pressed
The picture does not fill the
entire screen.
NOTE: When choosing HDMI,
Dell™ Soundbar Problems
Common Symptoms
No Sound
No Sound
Distorted Sound
Distorted Sound
Unbalanced Sound Output
Low Volume
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Faint shadow from the static Use the Power Management feature to turn off the monitor at all times when not in use
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image displayed appears on (for more information, see
the screen Alternatively, use a dynamically changing screensaver.
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What You Experience
Image is centered on screen, Check the Scaling Ratio setting in Image Setting OSD
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but does not fill entire viewing Reset the monitor to Factory Settings.
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area
OSD does not appear on the Turn off the monitor, unplug the power cord, and then plug back and turn on the
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screen monitor.
Check the signal source. Ensure the Computer is not in the power saving mode by
No picture, the LED light is
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moving the mouse or pressing any key on the keyboard.
white. When you press any
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
one of the four buttons on the
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necessary.
side, the message "No VGA
Reset the computer or video player.
cable ", or "No HDMI Cable l
"appears
The picture cannot fill the Due to different video formats (aspect ratio) of DVDs, the monitor may not show the full
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height or width of the screen screen.
Run the built-in diagnostics.
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Auto Adjust function is not available.
What You Experience
No power to Soundbar - the Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if
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power indicator is off the power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adaptor.
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Soundbar has power - power Plug the audio line-in cable into the computer's audio out jack.
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indicator is on Set all Windows volume controls to their maximum
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Play some audio content on the computer (i.e. audio CD, or MP3).
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Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
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Clean and reseat the audio line-in plug.
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Test the Soundbar using another audio source (i.e.portable CD player).
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Computer's sound card is used Clear any obstructions between the Soundbar and the user.
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as the audio source Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
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Set all Windows volume controls to their midpoints.
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Decrease the volume of the audio application.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
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setting.
Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
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Other audio source is used Clear any obstructions between the Soundbar and the user.
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Confirm that the audio line-in plug is completely inserted into the jack of the audio
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source.
Decrease the volume of the audio source.
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Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
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setting.
Clean and reseat the audio line-in plug.
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Sound from only one side of Clear any obstructions between the Soundbar and the user.
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Soundbar Confirm that the audio line-in plug is completely inserted into the jack of the sound card
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or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
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Clean and reseat the audio line-in plug.
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Troubleshoot the computer's sound card.
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Test the Soundbar using another audio source (i.e. portable CD player).
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Volume is too low Clear any obstructions between the Soundbar and the user.
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Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
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setting.
Set all Windows volume controls to their maximum.
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Increase the volume of the audio application.
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Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).
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Power Management Modes).
Possible Solutions
Possible Solutions