Troubleshooting - Juniper MESA User Manual

Troubleshooting

1 – The Mesa's pop up status icon bar appears
at the top of the screen when I try to scan a
barcode.
Title Bar
Pop Up Status Icon Bar
Reason/Solution: If you are using the notes
button as the scan button, (the default) it is easy
to inadvertently press on the top part of the
Mesa's touchscreen when pressing this button,
which brings up the status bar. Try one of the
following solutions: 1) Set the camera/pictures
or brightness up button as the scan button
since they are closer to the edge of the Mesa (see
User Tab instructions). 2) Disable the touchscreen
by pressing and holding the screen orientation
button.
2 – The Mesa's connectivity popup box is
displayed when I try to scan a barcode.
Reason/Solution: This can happen if a carriage
return is selected for a data format suffix, and you
accidentally press the top of the touchscreen
when trying to press the hardware scan button.
The solutions suggested for Issue 1 above work for
this issue as well.
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Mesa Barcode Scanner Owner's Manual