Troubleshooting - Yamaha WXC-50 Owner's Manual

Refer to the table below if the unit does not function properly.
If the problem you are experiencing is not listed below or if the instructions below do not
help, turn off the unit, disconnect the power cable, and contact the nearest authorized
Yamaha dealer or service center.
General
Problem
The power does not turn on.
The power turns off
immediately after the power
has been turned on.
The unit is not reacting.
No sound.
Network
Problem
Cannot configure connection
settings on MusicCast
CONTROLLER.
The network feature does not
function.
Firmware update via the
network failed.
The unit cannot connect to the
Internet via a wireless router
(access point).
15
En

Troubleshooting

Cause
The power cable is not properly
connected.
The protection circuitry has been activated. As a safety precaution, capability to turn on
The unit was turned on while a speaker
cable was shorted.
The inner power supply circuit is
malfunctioning.
The internal microcomputer is frozen, due
to an external electric shock (such as
lightning or excessive static electricity).
Incorrect input or output cable
connections.
Another input source is selected.
The volume is at the minimum or muted
The digital optical audio output on the
playback device is set to an audio format
other than PCM.
Cause
The mobile device is not connected to the
wireless router at your home.
It takes time for the application to detect
the unit.
The wireless switch on the rear panel is
turned off.
The unit's power is set to Standby.
Access to the network is restricted by the firewall
settings of the wireless router (access point).
The network parameters (IP address) have
not been obtained properly.
The unit is starting up. (The unit becomes
operative about 10 seconds after plugging
the power cable into the wall outlet.)
The network connection is unstable.
The wireless router (access point) is turned
off.
The unit and the wireless router (access
point) are too far apart or there is an
obstacle between them.
Remedy
Connect the power cable firmly.
the power is disabled. Contact your nearest
authorized Yamaha dealer or service center to
request repair.
Twist the bare wires of each speaker cable firmly
and reconnect to the unit and speakers (p.9).
Contact your nearest authorized Yamaha dealer
or service center to request repair.
Hold down the z (Power) key for at least 15
seconds to reboot the unit.
Connect the cable properly.
Select an appropriate input source with the input
selection keys.
Turn up the volume.
The unit supports only PCM on the optical
input. Change the audio output setting on the
playback device (such as a TV) to PCM.
Remedy
Connect the mobile device to the wireless router
and start MusicCast CONTROLLER.
Disable the cellular data transmission of your
mobile device.
Wait a moment while making sure that your
mobile device does not go into sleep mode.
Connect the unit to a router (access point) with a
network cable or set the wireless switch properly.
Turn on the unit.
Check the firewall setting and the MAC address
filter of the wireless router (access point).
Enable the DHCP server function on your router.
Use the network function after the unit has
completely started up.
Try updating again after a while.
Turn on the wireless router.
Place the unit and the wireless router (access
point) closer to each other or move them to a
location where there are no obstacles between
them.