Lexus RX 450h Warranty And Services Manual
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Lexus RX 450h Warranty And Services Manual

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See also: Service Manual , Owner's Manual
2016
RX 450h
WARRANTY AND SERVICES GUIDE
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Owner Amenities
Warranty Information
Maintenance Requirements

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Table of Contents
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Summary of Contents for Lexus RX 450h

  • Page 1 2016 RX 450h WARRANTY AND SERVICES GUIDE Owner Amenities Warranty Information Maintenance Requirements...

  • Page 2: Safety Precautions

    SAFETY PRECAUTIONS AUTHORIZED DEALERSHIP Your RX 450h is a gas/electric hybrid MAINTENANCE AND vehicle that has both high-voltage DC REPAIRS and AC systems as well as a 12-volt system. Both DC and AC high voltage Lexus recommends having are very dangerous and can cause...
  • Page 3 WELCOME TO THE LEXUS FAMILY Scheduled Maintenance: Your From everyone at Lexus, thank you for purchasing one of our vehicles. vehicle requires main tenance every Your Lexus is designed to deliver six months or 5,000 miles, whichever uncompromising luxury and comes first.

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 The Importance of Scheduled Maintenance ....... . .39 Maintenance and Lexus Warranty Coverage ....... .40 Lexus Dealership Service .

  • Page 6: Complimentary Services

    5,000 Personalized Settings requires miles, whichever occurs first. To obtain special equipment and may be this service, contact your Lexus performed only by an authorized dealership. Your complimentary Lexus dealership. service will include these items: Inspect and adjust all fluid levels •...

  • Page 7: Loaner Vehicle

    See the “12 Months or 10,000 Miles” chart on page 48. Loaner Vehicle If your vehicle must be kept overnight at a Lexus dealership for a warranty- covered condition that requires more than eight hours to repair, Lexus will provide you with a complimentary loaner vehicle for up to five days.

  • Page 8: Roadside Assistance

    3) Wait at your vehicle or in a nearby extrication and towing in secure location for the roadside case of minor accident. assistance provider to arrive. Towing to the nearest Lexus • Additional Coverage dealership (or an alternate After your roadside assistance repair facility, if necessary).

  • Page 9: Other Benefits And Assistance

    A Lexus dealership sales by a trained Lexus technician. consultant can help you select the If you’d like to know more about Lexus plan that’s best for you. quality-control procedures, ask a Lexus dealership service consultant.

  • Page 10: The Smart Key

    If a Smart Key or the key-number vehicle is repaired with Genuine Lexus plate is not available, a Lexus dealer Parts is to take it to a Lexus dealership. or certain locksmiths can obtain the Each dealership works with selected...

  • Page 11: Introduction

    IF YOU NEED ASSISTANCE Step 2 Both Lexus and your Lexus dealer are dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction your concern to your satisfaction, is our first priority. Should you have a...
  • Page 12 In addition, you must use NCDS if The service is provided at no cost you are required to do so prior to to you. It is part of Lexus’ effort to exercising certain rights or seeking promptly and equitably resolve certain remedies available under your concerns.
  • Page 13 Lexus. alleged defect was brought to the attention of Lexus or one of its dealers during the eligibility period. Introduction...
  • Page 14 In addition to completing the customer process work? claim form, please provide NCDS with When NCDS receives your request, the following information: it will be forwarded to the Lexus area Vehicle year, make, model, VIN, • office for response. mileage and date of purchase.
  • Page 15 If you are dissatisfied with the arbitrator’s decision or Lexus’ The decision of the arbitrator(s) is compliance, you may pursue any binding on Lexus but not on you. other legal remedies available to you, Lexus must comply with the decision including small claims court. You...

  • Page 16: The Lexus Commitment

    This excellent can be confident — as we are — that warranty coverage demonstrates you’ll enjoy owning your Lexus as not only our confidence in Lexus much as you enjoy driving it. vehicles, but also our commitment to every Lexus customer.

  • Page 17: Warranty Coverages At A Glance

    WARR ANT Y COVER AGES AT A GL ANCE Introduction...

  • Page 18: Your Warranties In Detail

    Who Is the Warrantor When Warranty Begins The warrantor for these limited The warranty period begins on warranties is Lexus, a division of the vehicle’s in-service date, Toyota Motor Sales, U.S.A., Inc., which is the first date the vehicle 19001 South Western Avenue,...

  • Page 19: Your Rights Under State Law

    Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchant-...

  • Page 20: New Vehicle Limited Warranty

    This warranty covers repairs needed to correct defects in materials or Basic Warranty workmanship of any component listed here and supplied by Lexus, subject to This warranty covers repairs and the exceptions indicated under “What adjustments needed to correct defects Is Not Covered”...
  • Page 21 When your vehicle is inoperable due workmanship of any seatbelt or air to failure of a warranted part, towing bag system supplied by Lexus, service to the nearest authorized subject to the exceptions Lexus dealership is covered.

  • Page 22: Identification Number

    * Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...

  • Page 23: Dispute Resolution

    Settlement before seeking remedies warranty or any implied warranty. through a court action pursuant Lexus does not authorize any to the Magnuson-Moss Warranty person to create for it any other Act. You may also be required...

  • Page 24: Federal Emission Control Warranty

    Emission Performance AND HOW LONG Warranty Some states and localities have Emission Defect Warranty established vehicle inspection and Lexus warrants that your vehicle: maintenance (I/M) programs to encourage proper vehicle Was designed, built and • maintenance. If an EPA-approved equipped to conform at the...
  • Page 25 FEDERAL EMISSION CONTROL WARRANTY WHAT IS NOT COVERED WARRANTY PARTS LIST These warranty obligations do not Air/Fuel Metering System apply to failures or noncompliance Air/fuel ratio feedback • caused by: control system The use of replacement parts • Electronic fuel injection •...

  • Page 26: Positive Crankcase Ventilation

    FEDERAL EMISSION CONTROL WARRANTY Hybrid System Positive Crankcase Ventilation (PCV) System Battery control module • Oil filler cap (battery voltage sensor) • (8/80)* PCV valve or orifice • Battery thermistor • Other Parts Used in Systems Generator • Listed Hybrid battery* •...
  • Page 27 Owner’s Manual and this guide. your vehicle’s emission control Lexus will not deny a warranty claim systems, Lexus recommends the solely because you do not have use of Genuine Lexus Parts when records to show that you maintained servicing or repairing the systems.
  • Page 28 30 days (unless a shorter Division (6405J) period is required by law). If your Attn: Warranty Complaints claim is denied, Lexus will notify you 401 M Street SW in writing of the reason within the Washington, D.C. 20460 same period. If we fail to do so, we...

  • Page 29: Dealer Certificate

    Emission Performance Warranty required by Lexus prior to the sale referred to in Paragraph 4 and of the vehicle as set forth in Lexus’ furnished with the vehicle is solely current pre-delivery service manual. that of the manufacturer.

  • Page 30: California Emission Control Warranty

    CALIFORNIA EMISSION CONTROL WARRANTY YOUR WARRANTY RIGHTS AND OBLIGATIONS The California Air Resources Board (CARB) and Lexus are pleased to explain the emission control system Vehicles equipped with a warranty for your 2016 vehicle. In California Certified Emission California, new motor vehicles must...
  • Page 31 Owner’s Manual and this guide. If your vehicle fails a smog-check • Lexus recommends that you retain all test, all necessary repairs and receipts covering maintenance on adjustments will be made by your vehicle, but Lexus cannot deny...

  • Page 32: Parts List

    CALIFORNIA EMISSION CONTROL WARRANTY WHAT IS NOT COVERED PARTS LIST: LONG -TERM EMISSION These warranty obligations do not DEFECT WARRANTY apply to failures or noncompliance caused by: The parts listed here are covered for seven years or 70,000 miles The use of replacement parts •...
  • Page 33 You are responsible for performance of the required maintenance indicated Evaporative Control System in the Owner’s Manual and this guide. Fuel main tube • Lexus will not deny a warranty claim Fuel suction plate • solely because you do not have Fuel tank •...
  • Page 34 If your quality to Genuine Lexus Parts claim is denied, Lexus will notify you may impair the effectiveness of in writing of the reason within the the emission control systems.
  • Page 35 CALIFORNIA EMISSION CONTROL WARRANTY REPAIR DELAYS IF YOU HAVE QUESTIONS If a Lexus dealership is unable to complete repairs on your vehicle If you have questions or concerns within 30 days, you may have the about your vehicle’s California repairs made under Lexus’ provisions emission warranty coverage, for emergency warranty repairs.

  • Page 36: Tire Limited Warranty

    The tires that come as original equipment on your vehicle are 535 Marriott Drive warranted by their manufacturer Nashville, TN 37214 and not Lexus. Please refer to the Bridgestone: (800) 847-3272 tire warranty statement included Firestone: (800) 356-4644 with the owner information Dunlop Tires in your vehicle.

  • Page 37: Operation And Maintenance

    You can be confident you’re getting have records to show that you the best possible service for your maintained your vehicle. However, vehicle when you take it to a Lexus damage or failures caused by dealership. Plus, a Lexus dealership lack of proper maintenance are will always use Genuine Lexus Parts not covered under warranty.
  • Page 38 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance.

  • Page 39: Obtaining Warranty Service

    Lexus dealership for Lexus Customer Satisfaction towing assistance. You do not have at (800) 255-3987. to pay for towing to the nearest Lexus Maintenance and repairs not dealership if your vehicle is inoperable performed by an authorized due to failure of a warranted part.
  • Page 40 You will be reimbursed for warranted parts at the manufacturer’s suggested retail price and warranted labor at a geographically appropriate hourly rate multiplied by Lexus’ recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability...

  • Page 41: Introduction

    Lexus. It can also the engine oil and oil filter. Failure enhance your vehicle’s resale value. to do so can cause oil starvation...

  • Page 42: Maintenance And Lexus Warranty Coverage

    MAINTENANCE AND LEXUS WARR ANTY COVERAGE Maintaining your vehicle according However, damage or failures caused to the recommendations in this by improper maintenance or repairs booklet is required to ensure that your are not covered under warranty. warranty coverage remains intact.

  • Page 43: Lexus Dealership Service

    Lexus recommends for your vehicle when you take it having maintenance performed by to a Lexus dealership. Don’t trust an authorized Lexus dealership. To your investment to anything less locate your nearest authorized Lexus than a team of Lexus specialists.

  • Page 44: General Maintenance And Regular Use

    GENERAL MAINTENANCE AND REGUL AR USE Every Several Months In addition to scheduled maintenance, your Lexus hybrid vehicle requires If the vehicle is parked for a long time, ongoing general maintenance such the hybrid battery will discharge as fluid checks and visual inspections.

  • Page 45: Battery: 12-Volt (Auxiliary Battery)

    GENERAL MAINTENANCE AND REGUL AR USE When Cleaning the Wheels When cleaning carpet, remove • dirt and dust with a vacuum Wait for hot wheels to cool • cleaner. Apply a foaming-type before getting wheels wet. carpet cleaner with a sponge or Using a soft sponge or cotton •...

  • Page 46: Scheduled Maintenance Log

    Determining Your Special Operating Maintenance Interval: Conditions Months vs. Mileage In addition to standard maintenance Lexus recommends obtaining items, vehicles that are driven scheduled maintenance for your under special operating conditions vehicle every six months or 5,000 require further maintenance miles, whichever occurs first.

  • Page 47: Complimentary First Scheduled Maintenance Service

    Inspect and adjust all fluid levels • maintenance service. Programming Program Lexus Personalized of some Lexus Personal ized Settings • Settings, if requested requires special equipment and may be performed only by an authorized Reset scheduled maintenance •...

  • Page 48: Complimentary Second Scheduled Maintenance Service

    10,000 Miles included in this service. See the “12 Months or 10,000 Miles” Lexus also provides your second chart on page 48. scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first.
  • Page 49 SCHEDULED MAINTENANCE LOG NOTES Scheduled Maintenance Log...

  • Page 50: Scheduled Maintenance Log

    This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. RX 450h with towing package only. Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first.
  • Page 51 ❑ Tighten nuts and bolts on chassis Towing a trailer , using a car-top carrier or heavy vehicle loading: ❑ T ighten nuts and bolts on chassis Date: __________________________ Mileage: __________________________ RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 52 Date: _______ Mileage: ________ Date: _______ Mileage: ________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only.. Scheduled Maintenance Log...
  • Page 53 T ighten nuts and bolts on chassis Date: __________________________ Mileage: __________________________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 54 Date: _______ Mileage: ________ Date: _______ Mileage: ________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 55 ❑ Tighten nuts and bolts on chassis Towing a trailer , using a car-top carrier or heavy vehicle loading: ❑ T ighten nuts and bolts on chassis Date: __________________________ Mileage: __________________________ RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 56 Date: _______ Mileage: ________ Date: _______ Mileage: ________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 57 ❑ T ighten nuts and bolts on chassis Date: __________________________ Mileage: __________________________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 58 Date: _______ Mileage: ________ Date: _______ Mileage: ________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 59 ❑ Tighten nuts and bolts on chassis Towing a trailer ,, using a car-top carrier or heavy vehicle loading: ❑ T ighten nuts and bolts on chassis Date: __________________________ Mileage: __________________________ RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 60 Date: _______ Mileage: ________ Date: _______ Mileage: ________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 61 ❑ T ighten nuts and bolts on chassis Date: __________________________ Mileage: __________________________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 62 Date: _______ Mileage: ________ Date: _______ Mileage: ________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 63 ❑ Tighten nuts and bolts on chassis Towing a trailer , using a car-top carrier or heavy vehicle loading: ❑ T ighten nuts and bolts on chassis Date: __________________________ Mileage: __________________________ RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 64 Date: _______ Mileage: ________ Date: _______ Mileage: ________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 65 Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Required under the terms of the Emission Control Warranty. Scheduled Maintenance Log...
  • Page 66 Date: _______ Mileage: ________ Date: _______ Mileage: ________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 67 ❑ Tighten nuts and bolts on chassis Towing a trailer , using a car-top carrier or heavy vehicle loading: ❑ T ighten nuts and bolts on chassis Date: __________________________ Mileage: __________________________ RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 68 Date: _______ Mileage: ________ Date: _______ Mileage: ________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...
  • Page 69 ❑ T ighten nuts and bolts on chassis Date: __________________________ Mileage: __________________________ Replace the engine oil and oil filter every 12 months or 10,000 miles, or when the oil maintenance reminder appears, whichever comes first. RX 450h with towing package only. Scheduled Maintenance Log...

  • Page 70: Explanation Of Maintenance Items

    Check all dust covers by a qualified technician following for deterioration and damage. procedures in Lexus service and A qualified technician should repair publications. Please refer to perform these inspections. the important safety precautions on the inside front cover of this booklet.

  • Page 71: Body Inspection

    Brake Fluid for the model and model Replace using fluid type specified year of your vehicle, such as in your Owner’s Manual. A qualified Lexus Genuine floor mats. technician should perform this Always properly secure • operation. the driver’s floor mat using the retaining hooks.

  • Page 72: Engine And Inverter Coolants

    SAE 0W-20 at the next oil change. technology (i.e., a combination of See your Lexus dealer for oil low phosphates and organic acids). specifically formulated for your A qualified technician should perform vehicle’s engine.

  • Page 73: Spark Plugs

    Fuel Tank Band and Fuel Tank technician following procedures in Vapor Vent System Hoses Lexus service and repair publications. Visually inspect for corrosion, Please refer to the important damage, cracks, and loose or leaking safety precautions on the inside connections.

  • Page 74: Timing Chain

    See your Owner’s Manual for tire technician following procedures in rotation requirements. Check tire Lexus service and repair publications. pressure and check tires for damage Please refer to the important and uneven wear. If the vehicle is...

  • Page 75: Vehicle Identification

    VEHICLE IDENTIFICATION Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 76 Axle shaft boots ..........48–67, * 68 Ball joints and dust covers .
  • Page 77 Lexus Personalized Settings ........

  • Page 78: Warranty Coverages

    Spark plugs ............63, 71 Steering linkage and boots .
  • Page 82 15-TCS-09056 Printed 10/15 0050516WSGRXH...

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