Troubleshooting; Bosch®Support; Before Calling Service; Data Plate - Bosch HMC80251UC Use And Care Manual

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Troubleshooting
If you encounter a problem, it often will merely be
something minor. Before you call customer service,
consider the suggestions and instructions below:
Suggestion
o Properly insert the plug into a grounded power outlet.
o Reset the household circuit breaker or replace any blown fuses.
o Make sure the oven door is closed securely and completely.
o Check to see if packing material or other materials are stuck to the door seal.
o Check for damage to the oven door.
o Press the Clear/Off key twice and attempt to re-enter cooking instructions.
The power goes off before the o Reset the clock and any cooking instructions.
cook time has elapsed, o Reset the household circuit breaker or replace any blown fuses.
o Press the Clear/Off key twice and attempt to re-enter cooking instructions.
The microwave power level If the oven is set to cook for more than 30 minutes at 100% power level, it will
switches from power level ,n _La automatically reduce the power to a 80% power level after 30 minutes to avoid
to power level 8. overcooking.
You see sparks or arcing. Remove any metallic utensils, cookware or metal ties from the oven cavity, tf using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
The turntable makes noises or o Clean the underside of the metal tray turntable, and the oven cavity bottom.
sticks, o Make sure the metal tray turntable is positioned correctly.
Using your microwave causes This is similar to the interference caused by other small appliances, such as hair
TV or radio interference, dryers. Move your microwave further away from other appliances, like your TV or
radio.
Error codes Note any error codes that may appear on the dispay. They may be helpful for the
service technician.
E-01 Thermistor error (open)
E-04 Thermistor error (short)
E-08 Humidity sensor error
E-11 Key pressed for more than 10 seconds or condensation on keypad
E-17 Pre-heat too long
Problem
Neither the microwave's display
nor oven operates.
The oven display works, but the
oven will not operate.
Bosch®Support
Before Calling Service
See the Use and Care Manual for troubleshooting
information. Refer to the Warranty in the Use and Care
Manual.
To reach a service representative, see the contact
information at the front of the manual. Please be
prepared with the information printed on your product
data plate when calling.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting
service.
The data plate can be found on the inside of the
appliance door.
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