Error Messages - Accu-Chek MOBILE User Manual

16 Symbols, messages, problems and error messages

16.4 Error messages

The following pages describe all error messages
together with the cause and how they can be reme-
died.
If an error message is displayed, turn the meter off:
Press and hold the on/off button
the display is filled (at least 2 seconds).
If error messages occur frequently, contact Accu-Chek
Customer Care.
If your meter has been dropped, that can also lead to
error messages. In this case, you should also call
Accu-Chek Customer Care.
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The test cassette or the meter may be defective.
Remove the cassette from the meter and reinsert it.
If the error message reappears:
Insert a new test cassette in the meter.
If the error message still appears, the meter is
defective.
Contact Accu-Chek Customer Care.