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• When an HDMI-CEC audio device is connected and
you use the TV Remote Control to adjust the volume
level from the device, this behaviour is normal.
Photos, videos and music from a USB device do not
show
• Make sure that the USB storage device is set to Mass
Storage Class compliant, as described in the storage
device's documentation.
• Make sure that the USB storage device is compatible
with the TV.
• Make sure that the audio and picture file formats are
supported by the TV.
Choppy playback of USB files
• The transfer performance of the USB storage device
may limit the data transfer rate to the TV which
causes poor playback.
Wi-Fi
Wi-Fi network not found or distorted
• Microwave ovens, DECT phones or other Wi-Fi
802.11b/g/n devices in your proximity might disturb
the wireless network.
• We recommend using the 5 GHz frequency
(802.11ac) on your router when your TV is placed in
the neighborhood of many other wireless routers
(apartments, etc.).
• Make sure that the firewalls in your network allow
access to the TV's wireless connection.
• For easy installation of your wireless network, do not
hide the name of your router by switching off the
SSID broadcast.
• If the wireless network does not work properly in
your home, you can use the wired network
installation.
Wi-Fi network connection is slow
• Use a high-speed (broadband) Internet connection
for your router.
• Limit the amount of devices that use the same
router.
• Look in your wireless router's user manual for
information on indoor range, transfer rate and other
factors of signal quality.
DHCP
• If the connection fails, you can check the DHCP
(Dynamic Host Configuration Protocol) setting of the
router. DHCP should be switched on.
Bluetooth
Unable to pair
• Make sure the device is in pairing mode. Read the
user manual of the device.
• Keep the router and wireless speaker as close to the
TV as possible.
• Places with a high amount of wireless activity -
apartments with lots of wireless routers - can hamper
the wireless connection.
• Trying to pair several devices with the TV at the
same time, may not work.
Bluetooth lost connection
• Always position the wireless speaker within a range
of 5 meters from the TV.
Bluetooth Audio and Video syncronisation
• Before you purchase a wireless Bluetooth speaker,
inform yourself about its quality of Audio to Video
syncronisation, commonly called 'lip sync'. Not all
Bluetooth devices perform correctly. Ask your dealer
for advice.
Internet
Internet does not work
• If the connection with the router is OK, check the
router connection to the Internet.
Wrong Menu Language
Wrong menu language
Change the language back to your language.
1 - Press (the round key above the OK key).
2 - Select the icon (Settings) and press OK .
3 - Press 5 times (down).
4 - Press 3 times (right), select your language and
press OK.
5 - Press BACK to close the menu.
26.4
Online Help
To solve any Philips TV related problem, you can
consult our online support. You can select your
country and enter your product model number.
Go to www.philips.com/support .
On the support site you can find your country's
telephone number to contact us, as well as answers
to frequently asked questions (FAQs). In some
countries, you can chat with one of our colaborators
and ask your question directly or send a question by
email.
You can download new TV software or the user
manual to read on your computer.
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