Basic Troubleshooting - Sonos PLAY:3 Product Manual

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Wireless music playback is compatible with Sonos software update 4.1.1 and higher, and any device running Android 2.1 and
higher. (Wireless playback of podcasts is supported on Android 2.2 and higher.)
Google Play Music (Android devices)
You can play music to your Sonos system directly from the Google Play Music app on any Android device. This feature is
available for both Standard and All Access Google Play Music customers.
To play music directly from the Google Play Music app to your Sonos system, you must have both the Google Play Music app
and the Sonos Controller App installed on your mobile device. Sonos playback from Google Play Music is compatible with
Sonos software update 4.3 and higher, and with any device running Android 2.3 and higher.
Simply open the Google Play Music app and connect to a Sonos room or room group to start the music. When you are
finished, disconnect the Sonos room from the app.
Equalization Settings
The SONOS PLAY:3 ships with the equalization settings preset to provide the optimal playback experience. If desired, you can
change the sound settings (bass, treble, balance, or loudness) to suit your personal preferences.
Using a handheld controller, select Settings -> Room Settings.
1.
Touch to select a room.
2.
Select Music Equalization, and then drag your finger across the bass, treble, or balance sliders to make adjustments.
3.
To change the Loudness setting, touch On or Off. (The loudness setting boosts certain frequencies, including bass, to
4.
improve the sound at low volume.)

Basic Troubleshooting

Note: Do not open the system as there is a risk of electric shock. Under no circumstances
should the product be repaired by anyone other than an authorized Sonos repair center, as
this will invalidate the warranty. Please contact Sonos Customer Support for more
information.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn't remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we'll be happy to help.
PLAY:3 not detected during setup
A network or a firewall issue may be preventing the PLAY:3 from connecting to your Sonos system. If this is a wireless PLAY:3,
try moving the Sonos components closer together, or wire the PLAY:3 temporarily to see if the problem is related to wireless
interference.
If you encounter this message when installing the first Sonos component (wired to your router), you can try the steps below
to resolve this issue. If you are still experiencing problems, please contact Sonos Customer Support.
Product Guide