Symbol WS5000 Troubleshooting Manual page 46

3-8
WS5000 Series Switch Troubleshooting Guide
Table 3.2 Network Event Course of Action Lookup (Continued)
ID Event Description
2 Packet discard When an access port is adopted, the switch
[wrong NIC] remembers which Ethernet port the access port
was adopted from. The switch will only accept
data from that access port through the Ethernet
port which it was adopted from. If the switch
receives data from that access port on another
Ethernet port, it will be discarded.
3 Packet discard If an Ethernet port is configured for 802.1q
[wrong VLAN] trunking when an access port is adopted, the
switch remembers which VLAN the access port
was adopted from. The switch will only accept
data from that access port through the VLAN
which it was adopted from. If the switch receives
data from that access port on another VLAN, it
will be discarded.
4 AP adopt failure An access port's request to be adopted has been
[general] rejected because there is already another access
port with the same MAC address currently active
on the switch.
5 AP adopt failure An access port's request to be adopted has been
[policy disallow] rejected because the Switch Policy is configured
to deny adoption of access ports.
6 AP adopt failure The access port's request for adoption was
[acl disallow] rejected because the access port is in the exclude
list of the adoption list.
7 AP adopt failure Switch ran out of licenses or, albeit unlikely, the
[limit exceeded] switch ran out of memory to create a radio-object.
Possible Course of Action
The access port may have been
removed and reconnected to another
part of the network that is connected
to the other Ethernet port of the
switch. Or, the access port's logical
connection to the network has
changed, causing it to be connected to
the other Ethernet port of the switch.
If this is intentional, the access port
must first be removed from the switch
and readopted through the new
Ethernet port. If this is unintentional,
reconnect the access port to the
Ethernet port that it was adopted
through.
The access port may have been
removed and reconnected to another
part of the network that is connected
to the other Ethernet port of the
switch. Or, the access port's logical
connection to the network has
changed, causing it to be connected to
the other Ethernet port of the switch.
If intentional, the access port must be
removed from the switch and
readopted through the new Ethernet
port. If unintentional, reconnect the
access port to the Ethernet port that it
was adopted through.
Confirm that there are actually two
access ports with the same MAC
address and contact Symbol Customer
Support.
If the switch is to adopt the access
port, either manually adopt it by
including it in the "include list" of the
adoption list or by configuring the
Switch Policy to "allow adoption" of
access ports.
If the switch is to adopt the access
port, remove the access port from the
"exclude list" of the adoption list.
There are more AP devices than there
are licenses. Either remove the extra
APs or purchase more licenses.