Troubleshooting - iLive ISWF776B-1519-02 User Manual

Troubleshooting

PROBLEM
Cannot complete
Wi-Fi network set up
Intermittent audio/audio
doesn't play
Bluetooth fails to connect
Aux In won't play
White noise
Speaker still will not
function properly
POSSIBLE SOLUTION
» Make sure the speaker has power and is charged.
» Make sure you are connecting to the correct
Wi-Fi network.
» If using a dual band wireless router, be sure to
use the 2.4G frequency.
» Be sure to enable Wi-Fi on your mobile device.
» Test your internet connection by loading/reloading
a web page. If you cannot load the page, you
may need to restart your router.
» Use the alternate connection method (pg.12).
» Uninstall then reinstall the app, power the speaker
OFF, then ON, and restart setup.
» Make sure the volume on the speaker or your
connected device is not too low.
» Interference may be interrupting the Wi-Fi signal
(possible sources could be microwaves, cell
phone signals, etc.). Move the system to another
location to test.
» Stop other applications that may be streaming
media from the internet.
» System may have a weak Wi-Fi connection. Move
system closer to your router.
» Make sure the speaker has power and is charged.
» Make sure both the speaker and your device are
in Bluetooth mode.
» Stay within 33 ft of the speaker when pairing.
» Make sure the audio cable is firmly connected to
the audio ports of both devices.
» Make sure the volume on the speaker or your
connected device is not too low.
» Press the Source button to manually switch to
Aux In mode.
» Turn the speaker off and restart.
» Hold down the WPS button for 10 seconds to
restore factory settings.
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