Page 1: Online Manual
MX450 series Online Manual Troubleshooting English...
Page 2: Troubleshooting
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality...
Page 3: Problems With Network Communication
Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network...
Page 4: Problems With Printing
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device...
Page 5: Problems With Printing Quality
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
Page 6: Problems With Scanning
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory...
Page 7: Problems With Faxing
Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems...
Page 8: Problems With The Machine
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Problems with Bluetooth Communication...
Page 9: Problems With Installation/Downloading
Problems with Installation/Downloading Cannot Install the MP Drivers Uninstalling IJ Network Tool...
Page 10: About Errors/Messages Displayed
About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed...
Page 11: The Machine Cannot Be Powered On
The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes.
Page 12: Printing Does Not Start
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit. Note When printing large data such as a photo or graphics, it may take longer to start printing.
Page 13: Paper Does Not Feed Properly/"No Paper" Error Occurs
Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. •...
Page 14 Changing the Machine Settings on the LCD • To set by using your computer In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper double-feed check box, and then click Apply. To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
Page 15: Print Results Not Satisfactory
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result.
Page 16: Ink Is Not Ejected
Ink Is Not Ejected • Check 1: When a FINE cartridge runs out of ink, replace it with a new one. • Check 2: Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely, ink may not be ejected correctly. Open the paper output cover, then the head cover opens.
Page 17: Paper Jams
Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: The screen differs depending on the OS you are using. •...
Page 18: If An Error Occurs
If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD. •...
Page 19: Problems Sending Faxes
Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? •...
Page 20: Errors Often Occur When You Send A Fax
Changing Registered Information Note You can check the information for memory dialing by printing MEMORY DIAL TELEPHONE NO. LIST. Summary of Reports and Lists • Check 8: Does an error occur during transmission? • Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause.
Page 21: Problems Receiving Faxes
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax •...
Page 22: Machine Does Not Switch Automatically Between Voice And Fax Calls
Note Some of page sizes are not available depending on the country or region of purchase. • Check 7: Is Media type set to other than Plain paper? If Media type is set to other than Plain paper, the received fax will not be printed and will be stored in the machine's memory (Memory Reception).
Page 23: Quality Of Received Fax Is Poor
Quality of Received Fax is Poor • Check 1: Check the scan settings of the sender's fax machine. Ask the sender to adjust the scan settings of the fax machine. • Check 2: Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings. If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically.
Page 24 Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network...
Page 25: Problems With The Machine While Using With Network
Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings...
Page 26: The Machine Stopped Working Suddenly
• Check 10: Make sure that the firewall of the security software is disabled. If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
Page 27 If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your model. • For placement: Make sure that there is no barrier or obstacle between the access point and the machine.
Page 28: Printing Speed Is Slow
Printing Speed Is Slow • Check 1: The machine may be printing out or scanning a large job issued from another computer. • Check 2: Make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool.
Page 29: Cannot Use The Machine On Replacing An Access Point Or Changing Its Settings
Cannot Use the Machine on Replacing an Access Point or Changing Its settings When you replace an access point, perform network setup of the machine again. To perform network setup again, access our web site through the Internet and download the latest MiniMasterSetup for your model.
Page 30: Cannot Detect A Machine On A Network
Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN...
Page 31: Cannot Detect The Machine When Setting Up Network Communication
Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the machine. Cannot Detect the Machine with the Wireless LAN: Check 1...
Page 32 Cannot Detect the Machine with the Wireless LAN: Check 1 Are the computer and network device (router, access point, etc.) configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Configure the computer and network device.
Page 33 • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow Setup.app, Canon IJ Network Tool.app, canonijnetwork.bundle, CIJScannerRegister.app, and CNNSelectorAgent.app to access the...
Page 34 Cannot Detect the Machine with the Wireless LAN: Check 3 Check the settings of the access point. Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.
Page 35: The Machine Cannot Be Detected In The Wireless Lan
• Check 5: When using IJ Network Tool, click Update to search for the printer again. Canon IJ Network Tool Screen • Check 6: Make sure that the network settings in the printer are identical with those of the access point.
Page 36 If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
Page 37: Other Problems With Network
Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin Password Set to the Machine Was Forgotten Checking Information about the Network How to Restore the Machine's Network Settings to Factory Default...
Page 38: Forgot An Access Point Name, Ssid, Or A Network Key
Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) How to Set a WEP/WPA/WPA2 Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer.
Page 39: The Message Is Displayed On The Computer Screen During Setup
The Message Is Displayed on the Computer Screen During Setup The Enter Password Screen Is Displayed During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Access Points Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an administrator password is set to the machine which has already been set up.
Page 40: The Admin Password Set To The Machine Was Forgotten
The Admin Password Set to the Machine Was Forgotten Initialize the LAN settings. How to Restore the Machine's Network Settings to Factory Default After initializing the LAN settings, setup with the Setup CD-ROM.
Page 41: Checking Information About The Network
To display the network setting information using IJ Network Tool, select Network Information on the View menu. Canon IJ Network Tool Menus Checking the IP Address or the MAC Address of the Computer To check the IP address or MAC address assigned to the computer, follow the procedure below.
Page 42 When using the OS other than Mac OS X v.10.6.x, enter the IP address of the target printer or the target access point in Please enter the network address to ping. Click Ping. "XXX.XXX.XXX.XXX" is the IP address of the target device. A message such as the following is displayed.
Page 43: How To Restore The Machine's Network Settings To Factory Default
How to Restore the Machine's Network Settings to Factory Default Important Note that initialization erases all network settings on the machine, and printing or scanning operation from a computer over network may become impossible. To use the machine over network, setup with the Setup CD-ROM.
Page 44 Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device...
Page 45: Printing Does Not Start
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit. Note When printing large data such as a photo or graphics, it may take longer to start printing.
Page 46 Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: The screen differs depending on the OS you are using. •...
Page 47 Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. •...
Page 48 Changing the Machine Settings on the LCD • To set by using your computer In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper double-feed check box, and then click Apply. To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
Page 49: Copying/Printing Stops Before It Is Completed
Copying/Printing Stops Before It Is Completed • Check 1: Is the paper loaded? Make sure that paper is loaded. If the machine has run out of paper, load paper. • Check 2: Do the printing documents have lots of photographs or illustrations? As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
Page 50: Cannot Print Properly From A Wireless Communication Device
Cannot Print Properly from a Wireless Communication Device • Check: Is printing possible through Bluetooth communication? Confirm that your mobile phone and the machine are connected via Bluetooth communication, then start printing again. Printing from Mobile Phone via Bluetooth Communication...
Page 51 Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
Page 52 Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result.
Page 53: Cannot Print To End Of Job
Cannot Print to End of Job • Check: Is the space of your computer's hard disk sufficient? Delete unnecessary files to free disk space.
Page 54: No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong...
Page 55: White Streaks
White Streaks • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Page 56 After confirming that the FINE cartridge is installed properly, close the paper output cover. If the problem is not resolved, remove the FINE cartridges, then install them again. Refer to Replacing a FINE Cartridge for how to install the FINE cartridges. •...
Page 57: Colors Are Unclear
Colors Are Unclear • Check 1: Is the Nozzle Check Pattern printed properly? Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.
Page 58: Lines Are Misaligned
Lines Are Misaligned • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
Page 59: Printed Paper Curls Or Has Ink Blots
• Check 3: Is Photo Paper used for printing photographs? When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper. Media Types You Can Use...
Page 60: Paper Is Smudged/Printed Surface Is Scratched
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Is the appropriate type of paper used? Check the followings: •...
Page 61 Changing the Machine Settings on the LCD • To set by using your computer In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply. To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
Page 62 Open the Print dialog. How to Open the Printer Driver Setup Window Select Color Options in the pop-up menu. Drag the Intensity slide bar to set the intensity. • When copying Setting Items • Check 6: Is printing performed beyond the recommended printing area? If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
Page 63 Open the Canon IJ Printer Utility. Opening the Canon IJ Printer Utility Select Custom Settings in the pop-up menu. Drag the Ink Drying Wait Time: slide bar to set the wait time, and then click Apply. Confirm the message and click OK.
Page 64: Back Of The Paper Is Smudged
Back of the Paper Is Smudged • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Perform the Bottom Plate Cleaning to clean the inside of the machine. Cleaning the Inside of the Machine (Bottom Plate Cleaning) Note When performing borderless printing, duplex printing, or too much printing, the inside may become stained with ink.
Page 65: Vertical Lines Are Printed On The Sides Of The Printout
Vertical Lines Are Printed on the Sides of the Printout • Check: Is the size of the loaded paper correct? The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified.
Page 66: Colors Are Uneven Or Streaked
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Page 67 Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Position from Your Computer.
Page 68 Ink Is Not Ejected • Check 1: When a FINE cartridge runs out of ink, replace it with a new one. • Check 2: Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely, ink may not be ejected correctly. Open the paper output cover, then the head cover opens.
Page 69: Problems With Scanning
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory...
Page 70 Problems with Scanning Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed "There is not enough memory."...
Page 71: Scanner Does Not Work
Scanner Does Not Work Check 1: Make sure that your scanner or printer is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
Page 72: Scangear (Scanner Driver) Does Not Start
ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that ScanGear (scanner driver) is installed. If not installed, install ScanGear using the Setup CD-ROM. Check 2: Select your scanner or printer on the application's menu. Note The operation may differ depending on the application. Check 3: Make sure that the application is TWAIN-compliant.
Page 73: Error Message Appears And The Scangear (Scanner Driver) Screen Does Not Appear
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that your scanner or printer is turned on. Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3: Connect the USB cable to a different USB port on the computer.
Page 74: Cannot Scan Multiple Items At One Time
Cannot Scan Multiple Items at One Time Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 75: Cannot Scan Properly With Auto Scan
Cannot Scan Properly with Auto Scan Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Multiple items scanning may not be supported. Some applications do not support multiple image scanning. In that case, scan each item individually.
Page 76: Slow Scanning Speed
Slow Scanning Speed Check 1: To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2: Set Fading Correction, Grain Correction, etc. to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 3: In IJ Scan Utility, deselect the Correct slanted text document / Detect the orientation of text document and rotate image checkbox and scan again.
Page 77: "There Is Not Enough Memory." Message Is Displayed
"There is not enough memory." Message Is Displayed Check 1: Exit other applications and try again. Check 2: Reduce the resolution or output size and scan again. Resolution...
Page 78: Computer Stops Operating During Scanning
Computer Stops Operating during Scanning Check 1: Restart the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Refer to "Output Settings" for your model from Home of the Online Manual for details. Check 2: Delete unnecessary files to obtain sufficient free hard disk space, then scan again.
Page 79: Scanned Image Does Not Open
Scanned Image Does Not Open Check: If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving it. For details, see the application's manual. If you have any questions, contact the manufacturer of the application.
Page 80: Scan Results Not Satisfactory
Scan Results Not Satisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor...
Page 81: Scan Quality (Image Displayed On The Monitor) Is Poor
Scan Quality (Image Displayed on the Monitor) Is Poor Check 1: Increase the scanning resolution if the image is jagged. Resolution Check 2: Set the display size to 100 %. Some applications do not display images clearly if the display size is too small. Check 3: If moire (stripe pattern) appears, take the following measures and scan again.
Page 82: Scanned Image Is Surrounded By Extra White Areas
Scanned Image Is Surrounded by Extra White Areas Check: Specify the scan area. Click (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping frame (scan area) according to the item size. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames.
Page 83: Cannot Scan At The Correct Size
Cannot Scan at the Correct Size Check: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer)
Page 84 Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check that the settings match the item to be scanned. If you cannot scan properly by automatically detecting the item type, specify the item type and size.
Page 85: Item Is Placed Correctly, But The Scanned Image Is Slanted
Item Is Placed Correctly, but the Scanned Image Is Slanted Check: When Document or Magazine is selected for the item type, deselect the Correct slanted text document checkbox and scan the item again. Settings (Document Scan) Dialog Settings (Custom Scan) Dialog...
Page 86: Scanned Image Is Enlarged (Reduced) On The Computer Monitor
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1: Change the display setting in the application. For details, see the application's manual. If you have any questions, contact the manufacturer of the application. Check 2: Change the resolution setting in ScanGear (scanner driver) and scan again.
Page 87 Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems...
Page 88: Cannot Send A Fax
Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? •...
Page 89 Check the recipient's fax/telephone number, correct the fax/telephone number registered to the memory dial code, then send the document again. Changing Registered Information Note You can check the information for memory dialing by printing MEMORY DIAL TELEPHONE NO. LIST. Summary of Reports and Lists •...
Page 90 Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax •...
Page 91 If Page size is set to other than A4, Letter, LTR, or Legal, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Page size to A4, Letter, LTR, or Legal. Changing the Paper Settings Note Some of page sizes are not available depending on the country or region of purchase.
Page 92 Setting the Receive Mode *1 This setting is available only in the US and Canada. *2 This setting may not be available depending on the country or region of purchase. Quality of Received Fax is Poor • Check 1: Check the scan settings of the sender's fax machine. Ask the sender to adjust the scan settings of the fax machine.
Page 93: Cannot Send A Fax Clearly
Cannot Send a Fax Clearly • Check 1: Is the document loaded correctly? Remove the document, then reload it on the platen glass or in the ADF. Loading Originals • Check 2: Is the platen glass and/or the inner side of the document cover and/or the glass of ADF dirty? Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload the document.
Page 94: Telephone Problems
Telephone Problems Cannot Dial Telephone Disconnects During a Call Cannot Dial • Check 1: Is the telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Basic Connection • Check 2: Is the telephone line type of the machine or the external device set correctly? Check the telephone line type setting and change it as necessary.
Page 95 Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Problems with Bluetooth Communication...
Page 96 The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes.
Page 97: Cannot Connect To Computer With A Usb Cable Properly
Cannot Connect to Computer with a USB Cable Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed.
Page 98: Cannot Communicate With The Machine With Usb Connection
Cannot Communicate with the Machine with USB Connection • Check 1: Make sure that the machine is turned on. • Check 2: Make sure that the USB cable is connected properly. See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly.
Page 99: Lcd Cannot Be Seen At All
LCD Cannot Be Seen At All • If the POWER lamp is off: The machine is not powered on. Connect the power cord and press the ON button. • If the POWER lamp is lit: The LCD may be in the screen-saver mode. Press a button other than the ON button on the operation panel.
Page 100: An Unintended Language Is Displayed On The Lcd
An Unintended Language Is Displayed on the LCD Select the language you want to be displayed according to the following procedure. Press the Setup button, then wait for about 5 seconds. Press the button once, then press the OK button. Press the button twice, then press the OK button.
Page 101: Problems With Bluetooth Communication
Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start...
Page 102: Printer Cannot Be Registered
Printer Cannot be Registered • Check 1: Have MP Drivers been installed? If you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM. • Check 2: Is the printer registered using the Bluetooth Setup Assistant? You may not be able to register the printer as a Bluetooth device using the Bluetooth Setup Assistant.
Page 103 Printing Does Not Start • Check 1: Is Bluetooth unit ready for use? Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be displayed on the LCD of the printer. If the screen cannot be displayed, remove the Bluetooth unit from the printer and attach it once again.
Page 104 Problems with Installation/Downloading Cannot Install the MP Drivers Uninstalling IJ Network Tool...
Page 105: Cannot Install The Mp Drivers
Cannot Install the MP Drivers Reinstall the MP Drivers. If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM. Note If the CD-ROM icon is not displayed, try the following: Remove the CD-ROM from your computer, then insert it again. Restart your computer.
Page 106: Uninstalling Ij Network Tool
However, you cannot change the network settings over network. Select Applications from the Go menu of Finder, double-click Canon Utilities IJ Network Tool, drag the Canon IJ Network Tool icon into the Trash. Restart the computer. Empty the Trash and restart your computer.
Page 107 About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed...
Page 108 If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.
Page 109: A Message For Faxing Is Displayed On The Lcd
A Message for Faxing Is Displayed on the LCD If a message is displayed on the Fax standby screen, take the corresponding action described below. Message Action The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document.
Page 110 • A different size of paper from that specified by Page size is loaded: Load the same size of paper as that specified by Page size, then press the OK button. • Page size is set to other than A4, Letter, LTR, or Legal: Set Page size to A4, Letter, LTR, or Legal.
Page 111 The received faxes were not saved on the USB flash drive automatically because the USB flash drive was not inserted or because it was not writable. Press the OK button. The received faxes are stored in the machine's memory. Insert the writable USB flash drive, then save the received Awaiting doc.
Page 112: A Message Is Displayed
A Message Is Displayed This section describes some of the errors or messages. Note A Support Code (error number) is displayed on the computer or on the LCD for some error or message. For details on errors with Support Codes, refer to Support Code List.
Page 113 1. Stop the Inkjet Printer/Scanner/Fax Extended Survey Program. Changing the setting: 2. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder. 3. Place the Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file into the Trash.
Page 114 To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder.
Page 115: If You Cannot Resolve The Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution If the machine emits any unusual sound, smoke, or odor, turn it off immediately.
Page 116: Support Code List
Support Code List The support code appears on the LCD and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
Page 117: Support Code List (When Paper Is Jammed)
Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case. • If you can see the jammed paper at the paper output slot: 1300 • If you can see the jammed paper at the front tray/If you cannot see the jammed paper either at the paper output slot or at the front tray: 1303 •...
Page 118 1300 Cause Paper is jammed in the paper output slot. Action If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Page 119 If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
Page 120 1303 Cause Paper is jammed inside the machine at the transport unit. Action If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit. Remove the paper following the procedure below.
Page 121 Note If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper. If you cannot remove the jammed paper from the transport unit, close the transport unit, take back the machine in original position, then open the paper output cover to remove the paper.
Page 122 2801 Cause The document is jammed in the ADF. Action Remove the document following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
Page 123 Close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Page 124: Paper Is Jammed Inside The Machine
Paper Is Jammed inside the Machine If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below.
Page 125 Hold the jammed paper with your hands. If the paper is rolled up, pull it out. Pull the paper slowly not to tear it, then pull the paper out. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
Page 126 Close the paper output cover, then reload the paper. All print jobs in the queue are canceled. Reprint if necessary. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the LCD of the machine or on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine.
Page 127: In Other Cases
In Other Cases Make sure of the following: • Check 1: Are there any foreign objects around the paper output slot? • Check 2: Is the paper curled? Load the paper after correcting its curl.
Page 128 1003 Cause The machine is out of paper, or paper does not feed. Action Reload the paper and press the machine's OK button. When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
Page 129 1200 Cause The paper output cover is open. Action Close the paper output cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
Page 130 1202 Cause The paper output cover is open. Action Close the paper output cover.
Page 131 1250 Cause The paper output tray is closed. Action Open the paper output tray to resume printing.
Page 132 1401 Cause The FINE cartridge is not installed. Action Install the FINE cartridge.
Page 133 1403 Cause Appropriate FINE cartridge is not installed. Action Install the appropriate FINE cartridge. If the error is not resolved, contact the service center.
Page 134 1485 Cause Appropriate ink cartridge is not installed. Action Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
Page 135 1486 Cause The FINE cartridge is not installed in the correct position. Action Make sure that each FINE cartridge is installed in the correct position.
Page 136 1487 Cause The FINE cartridge is not installed in the correct position. Action Make sure that each FINE cartridge is installed in the correct position.
Page 137 1682 Cause The FINE cartridge cannot be recognized. Action Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
Page 138 1684 Cause The ink cartridge cannot be recognized. Action Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
Page 139 Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. Note If the function for detecting the remaining ink level is disabled, is displayed on the LCD.
Page 140 1687 Cause The FINE cartridge is not installed properly. Action Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover. If the error is not resolved, remove the FINE cartridges, then install them again.
Page 141 1688 Cause The ink has run out. Action Replace the ink cartridge and close the paper output cover. If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled.
Page 142 1702 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 143 1703 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 144 1704 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 145 1705 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 146 1712 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 147 1713 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 148 1714 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 149 1715 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
Page 150 2001 Cause The device incompatible with the machine is connected. Action Check the device connected to the USB flash drive port. Printing photos directly is possible with the optional Bluetooth Unit BU-30 or a USB flash drive.
Page 151 2002 Cause An unsupported USB hub is connected. Action If a USB flash drive is connected via a USB hub, remove the hub. Connect a USB flash drive directly to the machine.
Page 152 2700 Cause Possible causes include the following. • Some errors occurred while copying and a certain time passed. • Document is remained in the ADF. • Some errors occurred while scanning and the document is remained in the ADF. Action Take the corresponding actions below.
Page 153 2802 Cause No document in the ADF. Action Press the OK button to resolve the error, then operate again after loading documents.
Page 154 2803 Cause The document is too long or is jammed in the ADF. Action Press the OK button to dismiss the error. Then make sure that the document you are loading meets the machine's requirements before redoing the operation. If the document is jammed, remove the jammed document following the procedure below. •...
Page 155 Note The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity.
Page 156 4100 Cause The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.
Page 157 5011 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 158 5012 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 159 5040 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 160 5100 Cause Printer error has occurred. Action Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again. Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
Page 161 5200 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 162 5400 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 163 5B02 Cause Printer error has occurred. Action Contact the service center.
Page 164 5B03 Cause Printer error has occurred. Action Contact the service center.
Page 165 5B04 Cause Printer error has occurred. Action Contact the service center.
Page 166 5B05 Cause Printer error has occurred. Action Contact the service center.
Page 167 5B12 Cause Printer error has occurred. Action Contact the service center.
Page 168 5B13 Cause Printer error has occurred. Action Contact the service center.
Page 169 5B14 Cause Printer error has occurred. Action Contact the service center.
Page 170 5B15 Cause Printer error has occurred. Action Contact the service center.
Page 171 6000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 172 6800 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 173 6801 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 174 6900 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 175 6901 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 176 6902 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 177 6910 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 178 6911 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 179 6930 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 180 6931 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 181 6932 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 182 6933 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 183 6936 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 184 6937 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 185 6938 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 186 6939 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 187 693A Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 188 6940 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 189 6941 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 190 6942 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 191 6943 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 192 6944 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 193 6945 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 194 6946 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 195 9000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 196 9500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
Page 197 B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.

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