Troubleshooting; Preliminary Steps - Compaq Prosignia 170 Series Maintenance & Service Manual

INDEX PAGE

TROUBLESHOOTING

>Preliminaries
>POST
Before running POST, complete the following preliminary steps:
>Clearing
Password
>Compaq
Utilities
>Troubleshooting
without
Diagnostics
>Contacting
Compaq
Follow these steps to run Compaq Utilities:
MAINTENANCE & SERVICE GUIDE
P
ROSIGNIA
LEGAL NOTICE
REMOVAL & REPLACEMENT
Troubleshooting

Preliminary Steps

Use AC power when running POST or Computer Setup. A low
IMPORTANT: battery condition could initiate Hibernation and interrupt the
test.
Obtain established passwords. For information on clearing passwords,
1.
click here.
Ensure that the hard drive is installed in the computer.
2.
Ensure that the battery pack is installed in the computer and the power
3.
cord is connected to the computer and plugged into an AC power
source.
Turn on the computer.
4.
If a power-on password has been established, type the password and
5.
press Enter.
Run Computer Setup. If a Setup password has been established, type
6.
the password and press Enter.
Turn off the computer and all external devices.
7.
Disconnect external devices that you do not want to test. If you want
8.
to use the printer to log error messages, leave it connected to the
computer.
Use Compaq Utilities and loopback plugs in the serial and parallel
9.
connectors if you plan to test these ports.
If a problem only occurs when an external device is connected to the
computer, the problem could be with the external device or its cable.
NOTE:
Isolate the problem by running POST with and without the external
device connected.
If you are running Compaq Utilities from the hard drive, turn on or
restart the computer. Press F10 when the cursor appears in the
upper-right corner of the screen. If you do not press F10 in time,
restart the computer and try again.
If you are running Compaq Utilities from diskette, insert the Compaq
Utilities diskette in drive Turn on or restart the computer.
Press Enter to accept.
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