Page 1 ILLUSTRATED PARTS CATALOG SPECIFICATIONS Welcome to the Maintenance & Service Guide (MSG) for Compaq Prosignia 170 Series Computer. This is an online guide designed to serve the needs of those whose job it is to repair Compaq products. Please first read the...
Page 2: Legal Notice
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 2000 Compaq Computer Corporation.
Page 3: Technician Notes
How to use this Guide Preface This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia Series Portable Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Series Portable Computers without notice.
Page 4: Locating Additional Information
Locating Additional Information The following documentation is available to support this product: Compaq Prosignia Series Portable Computer documentation set Introducing Windows 98 Guide Introducing Windows 2000 Professional Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Service Quick Reference Guide...
Page 5: Product Description
SPECIFICATIONS Product Description Index Page >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management Compaq Prosignia Notebook 170...
Page 6: Troubleshooting
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Index Page Follow these basic steps when beginning the troubleshooting process: Complete the Preliminary steps.
Page 7: Removal And Replacement
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Index Page Removal & Replacement Preliminaries Removal & Replacement Procedures...
Page 8: Illustrated Parts Catalog
ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Index Page This section helps identify the number associated with each item(s) for the Compaq Prosignia Series Portable Computers. These Numbers are used to order replacement parts. Main System Components Mass Storage Devices Miscellaneous Parts Documentation &...
Page 9: Specifications
TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Index Page This chapter covers the following specifications of Compaq Prosignia Series Portable Computers. Click on a link to go to a particular specification: Physical & Environmental Display Hard Drives CD/DVD Drives...
Page 10: Physical And Environmental
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Physical & Environmental Physical & U.S. Metric Environmental Dimensions Display Height 12.4 in. 31.4 cm Hard Drives Depth 1.1 in.
Page 11 Vibration 0.25 G, 50-500 Hz sine, 1/2 Operating octave/minute sweep Nonoperating 1.00 G, 50-500 Hz sine, 1/2 octave/minute sweep...
Page 12 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Display 14.1-inch XGA, CTFT Display Physical & Environmental U.S. Metric Dimensions Display Height 11.22 in. 28.5 cm Hard Drives Width...
Page 13: Hard Drives
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Hard Drives Physical & 6 GB 12 GB 18 GB Environmental User capacity per 6.4 GB 12 GB 12 GB...
Page 14: Cd & Dvd Drives
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications CD & DVD Drives 24X CD-ROM Drive Physical & Environmental Applicable Disc Applicable Disc CD-ROM CD-ROM (Mode 1, 2 and 3), CD-XA Display...
Page 15 Applicable Disc DVD-5, DVD-9, DVD-10 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode (Form 1, Form 2) CD-I Ready CD-Bridge CD-R Photo CD (single/multisession) Center Hole Diameter .59 in./15 mm Disc Diameter 12 cm, 8 cm Disc Thickness 1.2 mm Track Pitch .74 m Access Time...
Page 16 Access Time Random < 150 ms Full Stroke < 225 ms Audio Output Level Line Out 0.7 V rms Cache Buffer 128 KB Data Transfer Rate Sustained, 16x CD rate 2400 KB/s (150 KB/sec at 1X) Sustained, 4x DVD 5520 KB/sec Normal PIO Mode 4 16.6 MB/sec (single burst)
Page 17: Diskette Drive
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Diskette Drive Diskette Size 3.5" Physical & Environmental Light none Display Height .5" / 1.27 cm Hard Drives Bytes per Sector CD/DVD...
Page 18 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Li Ion Battery Pack Physical & U.S. Metric Environmental Dimensions Display Height 0.57 in. 1.44 cm Length 4.55 in.
Page 19 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Modem Compliance ITU v.90~6 standard Physical & Full ITU-T V.34 compliance Environmental Full compliance with: V.21, V.22, Display V.22bis, V.23, V.32, V.32bis, Bell 103, Bell 212A...
Page 20: System Memory Map
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System Memory Map Size Memory Address System Function Physical & Environmental 00000000 - 640 K Base Memory 0009FFFF Display...
Page 21: System Interrupts
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System Interrupts Hardware IRQ System Function Physical & Environmental IRQ 0 System timer IRQ1 Keyboard controller Display IRQ2...
Page 22: System Dma
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System DMA Hardware DMA System Function Physical & Environmental Available for audio Entertainment Audio (Default; Display Alternate = DMA0, DMA3, None) Hard Drives...
Page 23: System I/O Address
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System I/O Address I/O Address Physical & System Function (Shipping Configuration) (Hex) Environmental 000 - 00F DMA Controller no.
Page 24 278 - 27F Unused 280 - 2AB Unused 2A0 - 2A7 ArmadaStation/Armada MiniStation PC Card DMA Selection, Hard Drive Reset, IDE Select, MultiBay Device Identification 2A8 - 2E7 Unused 2E8 - 2EF Reserved Serial Port 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Network Interface in ArmadaStation/Armada...
Page 25 TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications - Connector Pin Assignments This appendix provides connector pin assignment tables for Compaq Compaq Prosignia Portable Computers. For more information on connectors, refer to the section on Rear Connectors. Physical &...
Page 26 Data Bit 4 Error* Data Bit 5 Initialize Printer* Data Bit 6 Select In* Data Bit 7 18-25 Signal Ground * = Active low Return to the top. Serial Connector Connector Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Ready to Send...
Page 27 Data 1 Data 2 Ground +5 V Clock 1 Clock 2 Return to the top. External VGA Monitor Connector Pin Signal Red Analog Green Analog Blue Analog Not connected Ground Ground Analog Ground Analog Ground Analog Not connected Ground Monitor Detect DDC2B Data Horizontal Sync Vertical Sync...
Page 28 Universal Serial Bus Connector Pin Signal Data - Data + Ground Return to the top. Modem Connector Signal Unused Unused Ring Unused Unused Return to the top.
Page 29: Product Description
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Rear Connectors >Models >Features & 1. Infrared port Controls 2. Serial connector >Front Bezel 3.
Page 30 >Bottom of Unit 4X DVD-ROM Drive >Rear 120 MB SuperDisk LS-120 drive Connectors Memory 32 MB >Power Management 64 MB 128 MB 256 MB Audio Compaq Premier•Sound 16-bit blaster Pro-compatible stereo audio Integrated stereo speakers and microphone Ported Speaker enclosures...
Page 31 Graphics Software MPEG1 support DVD movie playback software (optional) Internal 4X DVD-ROM drive, 8X DVD-ROM drive, or 24X Max2 CD-ROM Drive RCA TV-out port (NSTC/PAL) 2X AGP graphics with 8 MB SDRAM ATI Mobility P graphics controller with 8MB SDRAM AGP 2X graphics with 66MHz graphics bus 1024 x 768 res.
Page 32: Features And Controls
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Features & Controls 1. Hard Drive >Models >Features & 2. Stereo Controls speaker/headphone jack >Front Bezel Buttons:...
Page 33 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Front Bezel Buttons: Pointing Stick Model Display >Models switch >Features & Suspend Controls button >Front Bezel 3.
Page 34 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Front Bezel Buttons: TouchPad Model 1. Display >Models switch >Features & 2. Suspend Controls button >Front Bezel...
Page 35: Front Bezel Lights
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Front Bezel Lights >Models >Features & 1. Hard drive light Controls 2. MultiBay >Front Bezel drive light Buttons:...
Page 36: Left Side Components
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Left Side Components Composite >Models >Features & connector Controls Cable lock >Front Bezel connector Buttons: Pointing...
Page 37: Right Side Components
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Right Side Components >Models >Features & 1. PC Card slot Controls 2. Audio bass >Front Bezel port Buttons:...
Page 38 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Bottom of Unit >Models >Features & 1. Battery Controls 2. Hard drive >Front Bezel screw Buttons: 3.
Page 39: Power Management
Do not expose to temperatures higher than 60°C. Replace only with the Compaq spare designated for this product. Also, Batteries/battery packs and accumulators should not be disposed of with general household waste.
Page 40: Charging Battery Packs
Charge the battery pack in the computer's primary battery bay or MultiBay while connected to an external power source or while docked in the optional convenience base. A new battery pack should be fully charged before it is used for the first time.
Page 41: Storing A Battery Pack
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Power Management Continued Storing a Battery Pack CAUTION: to prevent damage to a battery pack, do not expose it to high temperatures for extended periods of time.
Page 42: Charging A Battery Pack
Using the Battery Status Tab To access the Battery Status tab, press the Fn+F8 hotkeys or select Start-> Setting -> Control Panel power icon (named Power, Power Management, or Compaq Power, depending on your operating system), then select the Battery Status tab.
Page 43: Running A Calibration
A new battery pack can be charged, then used to run the computer before the battery pack is calibrated. However, the amount of charge in the new battery pack cannot be reported accurately until the new battery pack has been calibrated.
Page 44: Removal And Replacement
Removal & Replacement Serial Number Location This section explains the removal and replacement procedures for the computer. >Preliminaries Report the >Serial computer Number serial number Location to Compaq >Battery Pack when >Hard Drive requesting information or >MultiBay ordering spare Drive parts.
Page 45 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Preliminaries The following links are preliminary instructions which should be read before continuing with the Removal & Replacement section of this Guide. Please read the following pages before servicing your computer: Electrostatic Discharge Service Considerations...
Page 46: Electrostatic Discharge
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Electrostatic Discharge A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Page 47 Continue Preliminary pages: Service Considerations Cables & Connectors Preparing Computer for Disassembly...
Page 48: Service Considerations
The screws used in the computer are not interchangeable. If an incorrect screw is used during the reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 49 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Cables & Connectors Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to avoid damage.
Page 50 Continue with last Preliminary page: Preparing Computer for Disassembly...
Page 51: Preparing The Computer For Disassembly
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Preparing the Computer for Disassembly Before beginning removal and replacement procedures, complete the following procedures: Disconnect AC power and any external devices.
Page 52 WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Prosignia Series Portable Computers into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily.
Page 53: Removing The Battery Pack
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Removing the Battery Pack There are six >Preliminaries steps in this >Serial sequence.
Page 54 reverse the previous procedures.
Page 55: Removing The Hard Drive
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Removing the Hard Drive To remove the >Preliminaries hard drive, >Serial complete the Number following Location...
Page 56 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Removing a MultiBay Drive To remove the >Preliminaries CD, DVD, or >Serial diskette drive, Number complete the...
Page 57 END OF SEQUENCE...
Page 58: Modem, Nic, Or Combo Card
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Modem, NIC, or Combo Card There are seven >Preliminaries steps in this >Serial procedure.
Page 59: Rtc Battery
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement RTC Battery To remove the >Preliminaries RTC battery, >Serial complete the Number following Location steps:...
Page 60 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Keyboard To remove the >Preliminaries keyboard, complete >Serial the following steps: Number Prepare the Location computer for...
Page 61 5 Disconnect the keyboard cable from the connector on the system board Disconnect the pointing device cable from the system board (pointstick models only). END OF SEQUENCE...
Page 62: Memory Expansion Module
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Memory Expansion Module To remove the >Preliminaries memory module, >Serial complete the Number following steps: Location...
Page 63: Switch Cover
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Switch Cover There are >Preliminaries seven steps to >Serial this procedure. Number To remove the Location Switch Cover...
Page 64 5 Carefully lift up the center piece of the switch cover to help loosen it from the rear of the computer. Next Step...
Page 65 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Display Panel Assembly There are nine >Preliminaries steps in this >Serial procedure. Number To remove the Location...
Page 66 prevent computer from tipping over during removal of the NOTE: display assembly, MultiBay device can be inserted into the computer MultiBay. Next Step...
Page 67: Cpu Cover
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover There are fourteen steps in this procedure. >Preliminaries >Serial Number To remove the CPU cover complete the following steps: Location Prepare the...
Page 68: Voltage Converter Board
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Voltage Converter Board There are six steps in this procedure. >Preliminaries >Serial To remove the battery charger board, complete the following steps: Number Prepare the...
Page 69: System Board
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement System Board There are sixteen steps in this procedure. >Preliminaries >Serial To remove the system board, complete the following steps: Number 1 Prepare the computer for...
Page 70 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement RJ Jacks & Infrared Board To remove the >Preliminaries RJ Jacks & >Serial Infrared board, Number...
Page 71 CAUTION: When replacing the RJ Jacks & Infrared board, ensure that the fpc cable is firmly pressed to computer's plastics. There is a possibility that one of the PMCIA cage screws can damage the cable.
Page 72 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement System Board 10 Turn the computer top side up with the rear panel facing forward.
Page 73 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement System Board 14 Carefully lift up on the RJ Jacks/Infrared board to disconnect it from the system board 15 You may have to lift up on...
Page 74 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement System Board 16 Lift the system board out of the base of the computer.
Page 75: Multibay Grounding Clips Location
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement MultiBay Grounding Clips Location During the removal of the some of the system components, it is possible that the MultiBay grounding clips could become loose...
Page 76 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Voltage Converter Board 6 Lift up on the front and right side of the voltage converter board to disconnect it from the system board, and remove...
Page 77 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover 5 Turn the computer bottom side up with the front of the computer facing forward.
Page 78 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover 7 Turn the computer top side up with the front of the computer facing forward.
Page 79 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover 9 Remove the one screw located in the middle back of the computer, above the rear connectors.
Page 80 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover 10 Disconnect the left speaker cable 11 Disconnect the TouchPad or pointstick module cable (the cable will look the same, regardless of...
Page 81: Display Panel Assembly
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Display Panel Assembly 7 Position the computer so the rear panel faces forward.
Page 82 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Display Panel Assembly 9 Lift the display assembly straight up END OF SEQUENCE To replace the display panel assembly, reverse the previous procedures.
Page 83 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Switch Cover 6 Position the computer so the front is facing you, and open the computer as far as it will open.
Page 84 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Modem, NIC, or Combo card 5 Lift up on the left side of the card to remove the card's direct-connect to the...
Page 85: Illustrated Parts Catalog
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Main System Components Main System Spare Part Description Components Number Mass Storage Display Panel Devices Assembly...
Page 86 192998-001 MHz/64 MB with SpeedStep Items not Pictured: USB Board 135229-001 Top cover 179643-001 with LED BD Memory Modules 32 MB 135242-001 64 MB 135243-001 128 MB 135244-001 256 MB 167136-001 CPU Base 167937-001 enclosure 135222-001 Type-1 121896-001 v.90 Modem PCI Modem 153107-001 v.90...
Page 87 Keyboards--TouchPad models Int'l 167969-002 167969-031 Germany 167969-041 France 167969-051 Italy 167969-061 Spain 167969-071 Denmark 167969-081 Sweden 167969-101 Switzerland 167969-111 French 167969-121 Canadian Portugal 167969-131 Latin 167969-161 America Belgium 167969-181 Brazil 167969-201 Japan 167969-291 Taiwan 167969-281 Korea 167969-AD1...
Page 88: Mass Storage Devices
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Mass Storage Devices Main System Spare Part Description Components Hard Drives Mass Storage Devices 6 GB 167932-001...
Page 89: Miscellaneous Parts
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Miscellaneous Parts Main System Spare Part Description Components (Primary 167935-001 Mass Storage battery) Devices Li Ion...
Page 90 1 each rubber fitting MIC cloth 1 each Speaker 1 each cable 1 each board Miscellaneous Plastics Kit Spare Part #: 167939-001 Description Quantity Infrared lens 1 each Display cover 2 each (right and left) RJ-45 jack cover 1 each RJ-11 jack cover 1 each PCMCIA dummy...
Page 91: Documentation & Software
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Documentation & Software Main System Description Spare Part number Spare Part Components number Mass Storage QRCD, OS disk...
Page 92 Japan 170003-191 170305-191 * Compaq does not currently ship Windows 2000 Professional preinstalled on this model. Quick Reference Guide Volume 1 Quantity of 1 185861-001 Volume 2 Quantity of 5 106854-001 Volume 2 Quantity of 1 162212-001 Volume 2, Quantity of 5,...
Page 93: Troubleshooting
Follow these steps to run Compaq Utilities: If you are running Compaq Utilities from the hard drive, turn on or restart the computer. Press F10 when the cursor appears in the upper-right corner of the screen. If you do not press F10 in time, restart the computer and try again.
Page 94 Select Prompted Diagnostics. After "Identifying System Hardware" completes, select Interactive Testing and follow the instructions on the screen. When the preliminary steps are completed, you are ready to run POST.
Page 95: Power-On Self-Test (Post)
>Clearing To run POST, complete the following steps: Password Complete the Preliminary steps. >Compaq Utilities Turn on the computer. >Troubleshooting without If POST does not detect any errors, the computer beeps once or twice to Diagnostics indicate that POST has run successfully. The computer boots from the hard drive or from a bootable diskette if one is installed in the diskette drive.
Page 96: Fatal Error Messages
Diskette The diskette If there is no diskette drive in the controller error drive controller system, run Computer Setup to failed to respond properly configure the CMOS-RAM to the recalibrate to show no diskette drive present. If command. the problem persists, or if a diskette drive is present, complete these steps until the problems is solved: 1.
Page 97 the end of this section. Message Description Beep code CMOS RAM A walking bit test of CMOS RAM location 0E (Hex) test failed - 3F (Hex) failed. A sequential read/write of the transfer count and controller transfer address registers within the primary and faulty secondary DMA controllers failed.
Page 98 8 S-S-L-P-S-S-L-P Internal RAM is faulty. Replace memory board or system board if memory on system board is faulty.
Page 99: Clearing The Power-On Password
Troubleshooting Clearing the Power-On Password Clearing the >Preliminaries power-on >POST password requires >Clearing removing all Password Setup attributes >Compaq that are Utilities programmed in the CMOS. >Troubleshooting without If the password Diagnostics is not known, >Contacting clear it by performing the...
Page 100 power-on password has been cleared. If it has not been cleared, repeat Steps 1 through...
Page 101: Selecting Computer Setup Or Compaq Diagnostics For Windows
Compaq Diagnostics for Windows is a system information and diagnostic utility that is used within the Windows operating system. Use Compaq Diagnostics for Windows to test system components and to display system information whenever possible. To configure a device in Windows 95 or 98 use the operating system itself.
Page 102: Selecting From The File Menu
All information and setting in Computer Setup are accessed from the File, Security, or Advanced menus. The items on each of these menus are described in this section. To use Computer Setup: Turn on or restart the computer. When the blinking cursor appears in the upper-right corner of the screen, press F10.
Page 103: Selecting From The Advanced Menu
(default) to standard, bidirectional, EPP, or ECP. Using Compaq Diagnostics for Windows When you access Compaq Diagnostics for Windows, a scan of all system components appears on the screen before the Compaq Diagnostic window opens. You can display more or less information from anywhere within Compaq Diagnostics for Windows by selecting Level on the menu bar.
Page 104: Displaying System Information
Select Categories, then select a category from the drop-down list. To save the information, select File -> Save As. To print the information, select File -> Print. To close Compaq Diagnostics for Windows, select File -> Exit. Running a Diagnostic Test To run a diagnostic test: Select Start ->Settings ->...
Page 105 Return to top.
Page 106: Without Diagnostics
Obtaining Update Information with Info Messenger Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By registering for this utility, you can stay up to date with software and hardware information specific to your system.
Page 107 If the problem appears related to a software application, check the documentation provided with the software. You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized dealer or service provider. Click on a link below for Troubleshooting information regarding: >Audio...
Page 108: Contacting Compaq Support
LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Contacting Compaq Support Obtain the following information before contacting Compaq Support: >Preliminaries Product name >POST Product serial number >Clearing Password Purchase date Conditions under which the problem occurred >Compaq...
Page 109: Solving Audio Problems
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Without Diagnostics: Solving Minor Problems Click on a link below for Troubleshooting information on: >Audio >Keyboard >Battery...
Page 110 External microphone You are using the wrong Check to see if you are using does not work. type of microphone or a monophonic electret microphone plug for the condenser microphone with a computer. 3.5-mm plug. The microphone may Ensure that the microphone not be connected plug is properly connected to properly.
Page 111 Contact your Compaq authorized service provider to replace the Real Time Clock battery. Battery gauge seems The battery pack may need Recalibrate the battery.
Page 112 If you are running a version DVD-ROM drive is not properly. of Windows that was detected by the preinstalled by Compaq, computer. remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer.
Page 113: Hard Drive Problems
Diskette is write-protected. Use another diskette that is not write-protected or disable the write-protect feature. Writing to the wrong drive. Check the drive letter in your path statement. Not enough space is left on Save the information to the diskette. another diskette.
Page 114: Solving Infrared Problems
The other computer Your Compaq computer uses the IrDA does not have an communications protocol. IrDA-compliant infrared Communication between infrared port. devices must use the same communications protocol.
Page 115 There is a parity Select the same parity setting for conflict. both computers Cannot transmit Direct sunlight, Remove the interfering light data. fluorescent light, or source(s). flashing incandescent light is close to the infrared connections. There is interference Keep remote control units such as from other wireless wireless headphones and other audio devices.
Page 116: Solving Keyboard Problems
MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Without Diagnostics: Solving Minor Problems Click on a link below for Troubleshooting information on: >Audio >Keyboard >Battery...
Page 117 Call Waiting has not Disable Call Waiting: been disabled. 1. Select Start -> Setting -> Control Panel -> select Modems. 2. From the General tab of the Modems Properties page, select Dialing Properties. From the My Locations tab of the Dialing Properties page, check the box labeled This location has call waiting.
Page 118 Phone line noise causing Hang-up Delay S Change S10 default to 150. a disconnection. Register (S10) set too To set S10=150: low. 1. Select Start -> Programs -> Accessories -> HyperTerminal, then go to Command Mode. 2. Type ATS10=150 and press Enter.
Page 119: Solving Pc Card Problems
K56flex. supports an incompatible To find an Internet service 56K implementation. provider (ISP) that supports K56flex, go the Compaq Web site at www.compaq.com. There is noise on the The 56K protocol of an telephone line. internal modem will fall back...
Page 120 Contact your Compaq authorized driver is not PCMCIA dealer, reseller, or service compliant. provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Computer beeps only The computer beeps Before a new PC Card can be...
Page 121: Solving Power Problems
The card is not Contact your Compaq authorized supported. dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Storage cards, such Use the storage card in the as SRAM, do not computer.
Page 122: Solving Usb Problems
Solving Screen Problems Problem Possible Cause Solution Characters on Computer is in direct Move the computer or adjust computer display are light. the screen. dim. The brightness control is Adjust the brightness control not set properly. by pressing the Fn+F10 hotkeys.
Page 123 External device The operating system Reduce the number of connected to a USB limits external devices connected external USB connector does not connected by USB to two devices to no more than two work. tiers which can include no hubs on the first tier, and no more than two hubs on more than one keyboard and the first tier and no more...
Page 124 MAINTENANCE & SERVICE GUIDE ROSIGNIA OTEBOOK INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Factory Default Settings for F10 Setup The following tables contain the factory default settings for F10 setup configuration. Initialization Enable POST Memory Test Checked (enabled)
Page 125 Disable Serial/Infrared Ports Unchecked (Enabled) Disable Parallel Port Unchecked (Enabled) Disable PC Card Slots Unchecked (Enabled) Setup Password Password blank Power-on Password Password blank Diskette Drives Disable Diskette Drives Unchecked (Enabled) Disable Diskette Boot Unchecked (Enabled) Go back to Compaq Utilities.

Compaq Prosignia 170 Series Maintenance & Service Manual

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