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harman/kardon
SYMPTOM
Unit does not function when Main
Power Switch is turned on
Display lights, but no sound or
picture
No sound from any speaker;
PROTECT message appears on
front panel
No sound from surround or center
speakers
Unit does not respond to remote
commands
Intermittent buzzing in tuner
Surround Back Speaker settings
cannot be accessed, and test tone
does not play through Surround
Back Speakers
Unable to activate Program mode
on remote
Remote buttons light, but AVR
does not respond
Additional information on troubleshooting possible problems with your AVR 460/AVR 360, or installation-related issues, may be found in
the list of "Frequently Asked Questions", which is located in the Product Support section at www.harmankardon.com.
proceSSor reSet
If the unit behaves erratically after a power surge, first turn off the Main
Power Switch and unplug the AC power cord for at least 3 minutes. Plug the
cord back in and turn the receiver on. If this doesn't help, reset the AVR.
NOTE: A system reset erases all user configurations, including video
resolution, speaker and level settings, and tuner presets. After a reset,
reenter all of these settings from your notes in the appendix worksheets.
To reset the AVR 460/AVR 360, place it in Standby mode (press the front-
panel Standby/On Switch so that the Power Indicator turns amber). Then
press the front-panel OK Button for at least 5 seconds until the RESET
message appears.
CAUSE
•
No AC Power
•
Intermittent input connections
•
Mute is on
•
Volume control is down
•
Amplifier is in protection mode due to
possible short
•
Amplifier is in protection mode due to
internal problems
•
Incorrect surround mode
•
Input is monaural
•
Incorrect configuration
•
Stereo or Mono program material
•
Weak batteries in remote
•
Wrong device selected
•
Remote sensor is obscured
•
Local interference
•
Multizone system has been turned on, and
the surround back channels were reassigned
to multizone operation
•
AVR Settings Button not held for at least 3
seconds
•
Remote is in Zone 2 mode
TROUBLESHOOTING GUIDE
SOLUTION
•
Make certain AC power cord is plugged into a live outlet
•
Check whether outlet is switch-controlled
•
Secure all input and speaker connections
•
Press Mute Button
•
Turn up volume control
•
Check speaker wires for shorts at receiver and speaker ends
•
Contact your local Harman Kardon service center
•
Select a mode other than Stereo
•
There is no surround information from mono sources
•
Check speaker configuration
•
The surround decoder may not create center- or rear-channel
information from nonencoded programs
•
Change remote batteries
•
Press the Setup Button
•
Make certain front-panel sensor is in line of sight of remote or connect
an optional remote sensor
•
Move unit or antenna away from computers, fluorescent lights,
motors or other electrical appliances
•
Use the menu system to access the Zone 2 menu and reassign the
surround back channels to the main room
•
The selector will light as you initially press it, and go dark as you hold
it down. Continue to hold it and wait 3 seconds for the selector to
light again
•
Slide the Zone Switch at the bottom of the remote to the Zone 1
position
If the receiver does not function correctly after a processor reset, contact an
authorized Harman Kardon service center for assistance. Authorized service
centers may be located by visiting the Web site at www.harmankardon.com.
NOTE: After performing a system reset, wait at least 1 minute before
pressing any Source Selectors.
memory
If the AVR 460/AVR 360 is unplugged or experiences a power outage, it will
retain user settings for up to two weeks.
AVR 460/230 Service Manual
35
Page 8 of 142
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