Requesting Support From The Samsung Service Center (Remote Management); Checking The Information Required For The Support Service; Requesting Support - Samsung KR-X14ATSCH-1 E-Manual

Requesting Support from the Samsung Service Center
(Remote Management)
Support Remote Management
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If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose
your TV remotely. You will need to read and agree to the service agreement before using this feature.
A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.
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This option requires an Internet connection.

Checking the Information required for the Support Service

Support Contact Samsung
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Use this option to find the support service website's address and contact number, your TV's model
number, your TV's software version, the Smart Hub info, and other information you need to receive the
service support.
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Press the button to view the open source licence.

Requesting support

Support Request Support
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When you are using the Smart TV during difficulties, you can request service support.
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It is only available when connected to the internet. After checking the network connection status, request
service support.
1.
Support
Navigate to
2.
Select Agree. A Request Support screen appears.
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It is only available when you agree to the Terms and Conditions.
3.
Write your Name and Phone Number.
4.
After selecting the category of the problem, select Send.
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You can select up to 3 categories.
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If an error occurred, retry the request after confirming your Name, Phone Number and Problem. If you
leave an entry blank, or write incorrect information, the support request may fail.
Try Now
Try Now
Request Support. A pop-up window appears.
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