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Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Launch a web browser from a computer or wireless device that is connected to the network.
2.
Type http://www.routerlogin.net .
A login window opens.
3.
Enter the router user name and password.
The user name is admin. The default password is password. The user name and password are
case-sensitive.
The BASIC Home page displays.
4.
Click the ADVANCED tab.
The ADVANCED Home page displays.
5.
In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6.
Check the Connection Status windowto see if your PPPoE connection is up and working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7.
If you cannot connect after several minutes, the router might be set up with an incorrect service name,
user name, or password, or your ISP might be experiencing a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to
the network.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages from the
Internet, check the following:
•
The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can
resume Internet access. If your ISP sets a usage limit, they might charge you for the overage.
•
Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet
that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a
DNS address during the router's configuration, restart your computer.
Troubleshooting
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