Troubleshooting - Nuvo Stereo System Installation Manual

Troubleshooting

Symptom
When the Control Pad is plugged in there is a loud
pop through the speakers and the Control Pad
does not work.
One of the zone Control Pads displays a "NuVoNet
Not Detected" message.
The amplifier is plugged in and turned on, but the
PWR LED is not lit and none of the system
functions work.
The zone Control Pad turns on, but the display
reads "connecting" and will not actually connect
to the system.
The zone Control Pad displays "Zone Address" and
does not actually connect with the Main Source
Hub.
The IR output does not properly control the audio
source equipment.
Probable Cause
Improperly wired CAT5 cable.
Zone CAT5 is plugged into the Accessory jack on
the back of the Control Pad instead of the
NuVoNet jack. Improperly wired CAT5 Cable.
This is most likely caused by poor AC connection
at the Power Supply.
The outlet used for power to the zone is
preventing full communication.
The Zone Amplifier and Main Source Hub are set
at two different HomePlug channels.
One or more of the IR emitters are not properly
placed over the IR receiver on the audio source
equipment, or the IR output number on the
Renovia does not correspond with the audio
equipment you are controlling.
53
Remedy
Check that you are using the 568A or B wiring
standard (see section 3.2 or section 4.1
Properly Installing the Renovia Zone Ampifier).
The best way to know is to use a CAT5 tester.
Check the CAT5 connection at the back of the
Control Pad. Plug the Control Pad directly into
a CAT5 cable and into a "NuVoNet" input on the
Renovia Main Source Hub.
Remove the Power Supply from its box and
verify that the three leads to the AC are good.
Test the outlet with the Site Analysis Tool.
Make sure you are not in the same outlet as a
power surge device. These typically cause
communication issues. If a surge suppression
device or appliance is preventing
communication, try using the NV-HPNF
HomePlug filter.
Retrieve the Configuration from the Main
Source Hub. Check the HomePlug Channel
assignment in the System Settings tab. Make
sure that the Zone Amp is set to match, (see
Section 5.0, Setting the Zone HomePlug
Channel).
Reposition the LED end of the emitter on the
face of the source equipment, so it is flashing
directly over that source's IR receiver. Make
sure the emitter plugged into IR Output #1 is
actually going to source #1 , and so on for
sources 2-6.