Renault zoe User Manual page 5

Zen Car rewards your loyalty!
Go to the Rewards tab in our user space to find out
which gift is waiting for you..
Introduce your friends and family to Zen Car!
Both you and the person you have introduced to
Zen Car will receive10€
FINES
Delays:
You have 10 minute's leeway, but as of the 11th minute,
you will be fined 10€ + every hour commenced.
Cancellation:
Cancellation is possible until 1 hour before departure,
from then on in it's impossible (and thus, invoiced).
Returned to the wrong station:
You will be charged 25€.
Exceptional cleaning:
Animal hairs, cigarette, mud...
exceptional cleaning of the car is charged at 25€
Car not plugged back into terminal:
Free as long as the person is still driving it,
otherwise you will be charged 15€
Breakdown:
If it is due to a problem with the car then it is covered by Zen Car.
If it is due to a battery fault, you will be expected to pay the
breakdown company's invoice and the 15€ administrative fee.
Fines:
You are responsible for paying these,
in addition to the 8€ administrative fee.
Repairs:
Based on an estimate.
Lost cards:
A replacement Zen Card membership card will cost you 5€,
a replacement Interparking card will cost you 8€.
EXTRAS
Vehicle made available at the airport: 50€
Special availability: upon request.
Monthly rental: upon request.
CONTACT US
A doubt, a question, a concern?
Contact us and we'll get back to you!
Tel : +32 2 669 77 91
Mail : info@zencar.eu