Lincoln 2017 MKZ HYBRID Owner's Manual page 473

Issue
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand what I am saying.
You may be speaking too soon or at the
wrong time.
You may be using the wrong voice
commands.
SYNC 3 does not under- You may not be saying the name exactly
stand the name of a song as it appears on your device.
or artist.
The song or artist name may have some
special characters that are not being
recognized by SYNC 3.
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
SYNC 3
Voice command issues
Possible cause
Review the cell phone voice commands and the media voice
commands at the beginning of their respective sections.
Refer to the audio display during an active voice session to find a list
of voice commands there.
Wait for the system to prompt you before you state your command.
Review the media voice commands at the beginning of the media
section.
Say the song or artist name exactly as it is displayed on your device.
For example, say "Play Artist Prince" or "Play song Purple Rain".
Make sure you are saying the complete title such as "California remix
featuring Jennifer Nettles".
If there are any abbreviations in the name, like ESPN or CNN, you
have to spell those: "E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album, and playlists names do not
have any special characters like *, - or +.
470
Possible solution