Troubleshooting; General - Samsung RF28K9380SR/ User Manual

Troubleshooting

If you encounter a problem with the refrigerator, first check the tables starting below, and
then try the suggested actions.

General

Symptom
The refrigerator does
not operate or cool.
Food in the fridge
freezes.
You hear unusual
noises or sounds.
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• Make sure the power cord is connected properly.
• Make sure the temperature control is set correctly. Try
setting to a lower temperature.
• Make sure the refrigerator is not being exposed to direct
sunlight and is not near a heat source. Failing to do so may
affect the cooling performance.
• Make sure the refrigerator is far enough away from rear
walls, side walls, or cabinets to allow proper ventilation.
Failing to do so may affect the cooling performance.
• Too much food can block the internal ventilation of the
refrigerator. To keep the refrigerator operating normally, do
not put too much food inside.
• Check if the temperature control is set to the lowest
temperature. If so, change to a higher temperature.
• This can happen if the ambient room temperature is too low.
Set the room temperature higher.
• Check if food containing a high proportion of water has been
put in the coldest area of the fridge or near the cooling vent.
If so, move the food to other shelves in the fridge.
• Make sure the refrigerator is installed on a stable, flat
surface.
• Make sure the refrigerator is far enough away from rear
walls, side walls, and cabinets to allow proper ventilation.
• Make sure that there are no foreign objects (coins, keys,
cutlery, etc.) inside or underneath the refrigerator.
• The refrigerator may produce a ticking sound from inside.
This occurs when the various accessories contract or expand
as the temperature inside changes. This is normal.
Action
2016-02-15 7:35:43