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HP 9000 A-180 User Manual

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User's Manual
HP 9000 Model A-180
Manufacturing Part Number:
Aclassdoc00
February 2000

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Summary of Contents for HP HP 9000 A-180

  • Page 1 User’s Manual HP 9000 Model A-180 Manufacturing Part Number: Aclassdoc00 February 2000...

  • Page 2: Legal Notices

    Legal Notices The information in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 3 A-Class System Overview and Reference A-Class System Overview and Reference aclassdoc00 Chapter 1...
  • Page 4 A-Class System Overview and Reference A-Class Server - System Overview A-Class Server - System Overview The A-Class server is a compact addition to the HP9000 server family, targeted at the ISP server market. The A-Class server design allows the use of existing qualified peripherals and I/O add-in options.

  • Page 5: System Software Overview

    A-Class Server - System Overview single-ended Type-1 SCSI devices. System Software Overview A-Class servers require the HP-UX 10.20 or 11.0 operating system with an Independent Peripheral Release (IPR) date of October 1998 (9810) or later. NOTE HP-UX is the only supported operating system for A-Class servers.
  • Page 6 Service reference data consists of the following: • “A-Class Server System Block Diagram” for maintenance personnel and operators. • “A-Class Server System Regulatory Compliance Statements” required by the U. S. government and required by some countries that import HP products. Chapter 1...
  • Page 7 A-Class System Overview and Reference A-Class Server System Block Diagram A-Class Server System Block Diagram Overview The A-Class server block diagram is included for information. Chapter 1...
  • Page 8 “European Union RFI Statement” “Japan RFI Statement” “Korean RFI Statement” “Taiwan RFI Statement” “Japan-Only JATE Mark” “Japan Harmonic Statement” “Acoustics (Germany)” “UK General Approval (United Kingdom only)” “Internal Modem and HP A2991-600xx Line Access Module (LAM)” “Terminal DOC (Canada only)” Chapter 1...
  • Page 9 A-Class System Overview and Reference A-Class Server System Regulatory Compliance Statements “National Post and Telecom Agency Statement (Sweden only)” “AUSTEL Telecom Statement (Australia only)” “New Zealand and Telecom Statement (New Zealand only)” Chapter 1...

  • Page 10: Regulatory Information

    A-Class System Overview and Reference A-Class Server System Regulatory Compliance Statements Regulatory Information For your protection, this product has been tested for conformance to various national and international regulations and standards. The scope of this regulatory testing includes electrical and mechanical safety, electromagnetic emissions, immunity, acoustics and hazardous materials.

  • Page 11: Declaration Of Conformity

    Hewlett-Packard's system verification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your computer. Changes or modifications not expressly approved by Hewlett-Packard could void the user's authority to operate the equipment. Cables used with this device must be properly shielded to comply with the requirements of the FCC.
  • Page 12 A-Class System Overview and Reference A-Class Server System Regulatory Compliance Statements will, where practicable, notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
  • Page 13 A-Class System Overview and Reference A-Class Server System Regulatory Compliance Statements Japan RFI Statement Korean RFI Statement Taiwan RFI Statement Japan-Only JATE Mark Chapter 1...
  • Page 14 Kingdom under the General Approval number NS/G/1234/J/100003. Internal Modem and HP A2991-600xx Line Access Module (LAM) The following warnings apply to the use of the HP 2991-60001 internal modem and HP A2991-600xx LAM that may be provided with the computer.
  • Page 15 A-Class System Overview and Reference A-Class Server System Regulatory Compliance Statements connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company's inside wiring associated with a single line individual service may be extended by means of a certified assembly (telephone extension cord).
  • Page 16 A-Class System Overview and Reference A-Class Server System Regulatory Compliance Statements non-compliant manner. Consequently, there would be no permit in force for this equipment, and the Telecommunications Act 1991 prescribes a penalty of A$12,000 for the connection of non-permitted equipment. Australian C-Tick Label New Zealand and Telecom Statement (New Zealand only) When using an application software that allows the setting of automatic redialing,...
  • Page 17 A-Class Server Installation A-Class Server Installation aclassdoc00 Chapter 2...
  • Page 18 “Cabinet-Mounted A-Class Server System Unpack and Install”. Tells you how to install and connect the server to external devices and power, either as a stand-alone unit or in an HP-supported cabinet. Unpacking, set up, and connection information is also included for those who ordered a cabinet from the factory with one or more servers installed, “A-Class Server System Software Configuration”.

  • Page 19: Space Requirements

    A-Class Server Installation A-Class Server Site Preparation A-Class Server Site Preparation Overview This section contains the following environmental requirements for preparing a site for the A-Class Server: “Space Requirements”. Space requirements for both stand-alone and cabinet-mounted A-Class servers. “Input Power Requirements”. Nominal input voltage, nominal frequency, and typical current requirements.
  • Page 20 A-Class Server Installation A-Class Server Site Preparation 23” (58.42cm) Stand-Alone Server Minimum Service Access Requirements Access Location Rear 15 cm (6 in.) Sides 7.5 cm (3 in.) Front 7.5 cm (3 in.) CAUTION Stacking A-Class servers in any manner and mounting in any cabinet other than a Hewlett-Packard approved cabinet, is not supported.
  • Page 21 A-Class Server Installation A-Class Server Site Preparation Cabinet Dimensions A-Class servers can be installed in any of the following cabinets: Cabinet Product Description Max. Number A-Class External Dimensions (width x depth x Servers height) Centimeters Inches A4900A Factory Integrated 59.7 x 100.3 x 125.7 23.5 x 39.5 x 49.5 1.25m x 19”...

  • Page 22: Input Power Requirements

    A-Class Server Installation A-Class Server Site Preparation Cabinet Minimum Service Access Requirements Access Location Rear 61 cm (24 in.) Sides (NA) Front 100.3 (39.5 in.) Input Power Requirements Input power requirements for the A-Class server are listed as follows: • Nominal Input Voltage (VAC): 100 - 240 •...
  • Page 23 A-Class Server Installation A-Class Server Site Preparation which server parameters have been established. Operating Non-Operating +5°-+35°C -40° - +65°C (41° - 95°F) (-40° - 149°F) Relative Humidity Operating and non-operating relative humidity parameters are shown below: Operating Relative Humidity Non-Operating Relative Humidity 15% to 80%, non-condensing 5% to 90%, non-condensing Chapter 2...
  • Page 24 A-Class Server Installation Stand-Alone A-Class Server Unpack and Install Instructions Stand-Alone A-Class Server Unpack and Install Instructions Overview Unpacking the A-Class server consists of opening and unloading the carton. Inside the carton you will find, in addition to the server, an accessory kit and a packet containing installation instructions and regulatory information.
  • Page 25 A-Class Server Installation Stand-Alone A-Class Server Unpack and Install Instructions follow this precaution may result in personal injury or damage to components. Step 2. Carefully open the carton, remove the contents, and set them on the work surface. Each carton will contain: o The server.
  • Page 26 A-Class Server Installation Stand-Alone A-Class Server Unpack and Install Instructions Open the Installation Instructions and Regulatory Information Packet The Installation Instructions/Regulatory Information Packet contains the following information: • Installation Instruction Sheet (A5182-96002), which includes: Basic cable connection information necessary to power on and boot the server to the Firmware Main Menu screen.
  • Page 27 Overview A-Class servers can be procured in two modes: stand-alone or pre-installed in a cabinet at the factory. Stand-alone servers can be configured for installation in an existing HP-supported cabinet. The following subsections provide system installation information: “Information Sheet” “Installing a Factory-integrated Cabinet”...
  • Page 28 A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install It is the Hewlett-Packard Customer Engineer’s responsibility to remove the cabinet assembly from the shipping pallet. WARNING A fully configured 2.0 meter cabinet can weigh up to 362.8 kg (800 lbs). Be careful not to tip the cabinet while unpacking.
  • Page 29 A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install place and lift the ramps out (callout 3). Chapter 2...
  • Page 30 A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install Step 3. Remove the brackets securing the cabinet to the pallet (callout 4). Step 4. Insert the ramps in the notches provided on the pallet (callout 5). Remove the side Chapter 2...
  • Page 31 A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install panels from the cabinet and set them aside (callout 6). WARNING A fully configured 2.0 meter cabinet can weigh up to 362.8 kg (800 lbs). Always use at least two people to roll the cabinet off of the pallet. Failure to heed this warning can result in serious injury or equipment destruction.
  • Page 32 A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install (callout 7). Cabinet Inspection Once the cabinet is off the shipping pallet, but before moving it to the installation site, inspect the internal and external condition of the cabinet. Cabinet Exterior Checklist: Check the cabinet exterior for signs of shipping damage: o Look at the top and sides for dents, warpage, or scratches.
  • Page 33 If the shipment was damaged in transit, keep the shipping containers and packaging material for inspection. If extensive damage is found, it may be necessary to return the entire cabinet to HP. Refer to the Repacking instructions. Cabinet Installation Installation of a factory-loaded cabinet consists of the following steps: Step 1.
  • Page 34 A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install sufficient slack is available for later maintenance. Step 4. Connect the cabinet power cord to the appropriate wall outlet. NOTE If the cabinet being installed contains a PowerTrust Uninterruptible Power Supply (UPS), perform the steps shown under the “PowerTrust UPS Option”...
  • Page 35 To repackage the cabinet, follow the repacking checklist and refer to the unpacking instructions for detail. Repacking Checklist: o Assemble the HP packing materials that came with the cabinet. o Connect the loading ramp to the pallet. o Raise the cabinet levelers before moving the cabinet.
  • Page 36 Put the box top on the box and secure the assembly to the pallet. Be sure to follow the tagging and labeling instructions mentioned earlier. The cabinet is now ready for shipment. Installing a Stand-alone System in an HP-supported Cabinet Cabinet Identification The following cabinets can hold multiple A-Class servers:...
  • Page 37 A-Class servers. Refer to the Rail Kit Installation Sheet (A5214-96001) for instructions necessary to install rails in the HP computer cabinet. Mounting the Server To mount the server in the cabinet, follow the procedure listed below: Step 1.
  • Page 38 A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install o Hold the tabs upright and slide the server all the way into cabinet until the tabs butt up against the columns on each side. Step 4. Fasten the both front anchor brackets securely to both front cabinet columns with the prepositioned sheet metal nuts.

  • Page 39: External Connections

    A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install Step 7. Fasten each rear mounting clamp to its rail with the screws provided. When you are ready to connect external devices, refer to “External Connections” for further information. External Connections External devices are interfaced with the A-Class server by means of specific connectors located in the rear of the server.
  • Page 40 A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install Connect External Small Computer System Interface (SCSI) Devices Connect external SCSI devices to the Single Ended SCSI bus (labeled SCSI (Single-Ended) 8/16/5) on the system card or to additional SCSI interface cards. If external devices will not be connected to the SCSI bus, make sure the terminator (1252-3932) is in place.
  • Page 41 A-Class Server Installation Cabinet-Mounted A-Class Server System Unpack and Install from occurring on the SCSI bus. Connect a System Console • Using the ASCII Terminal as a System Console. If an ASCII terminal is to be used as a system console, connect it to the back of the server with a 24542G cable by attaching it to the 9- pin male connector labeled, Console 8/16/4.0.
  • Page 42 UPS. If an HSC Remote Management card is installed in the server, use the cable provided with the HP UPS to connect the RS232 serial port to the port labeled “UPS” on the HSC Remote Management card.
  • Page 43 Refer to the appropriate section for internal add-on component installation information: “Information Sheet” “Installing a Factory-integrated Cabinet” “Installing a Stand-alone System in an HP-supported Cabinet” “External Connections” Installing Memory (RAM) Modules. This section describes how to install memory (RAM) into A-Class servers.
  • Page 44 A-Class Server Installation Installing Internal Add-On Components on one side of the card, only.DIMM is an acronym for Dual Inline Memory Module. A DIMM has components on both sides of the card.The acronym SIMM will be used throughout this section to refer to either SIMM or DIMM. A-Class servers provide 8 slots for memory.
  • Page 45 A-Class Server Installation Installing Internal Add-On Components Step 2. Determine the size of the memory SIMMs to be installed. Step 3. If the capacity of the memory SIMMs to be installed is less than or equal to existing memory, install the new SIMMs in the next available slots. Step 4.
  • Page 46 A-Class Server Installation Installing Internal Add-On Components with components inside or out of the server. Failure to follow these precautions may result in component damage or loss of system reliability. • Use a grounding mat and an anti-static wrist strap. •...
  • Page 47 A-Class Server Installation Installing Internal Add-On Components • Wear the anti-static wrist strap to ensure that any accumulated electrostatic charge is discharged from your body to ground. Before You Do Anything... o Power down the system. o Unplug the server. NOTE Cabinet-mounted servers must be removed from the cabinet before proceeding.
  • Page 48 A-Class Server Installation Installing Internal Add-On Components t the upper drive to ID to 5 t the lower drive to ID to 6 Step 5. Install the first embedded disk drive in the lower slot and the second embedded disk in the upper slot of the disk carrier.
  • Page 49 NOTE When the A3342A HSC Remote Management card is installed, the console path changes from 8/16/4 to 8/4/0. This may prevent HP-UX from booting. During selftest, server firmware detects the presence or absence of the A3342A HSC Remote Management card and will automatically direct server firmware output to the appropriate path (8/4/0.0 when the A3342A is present, 8/16/4.0 when...
  • Page 50 8/4/0.0. The driver for this path is mux2. If mux2 is not configured to be ‘in’, HP-UX will no longer communicate with the console. The symptom is that the server boots from the root disk, displays the following message then hangs;...
  • Page 51 3605260 + 327680 + 408736 start 0x16b2e8 To correct this condition, remove the A3342A Remote Management card, boot HP-UX, run SAM and configure the mux2 driver to be ‘in’. If necessary, refer to the web-based information at “External Connections” for instructions on how to perform this task.

  • Page 52: Power Up Procedures

    Optional procedures for identifying external devices and mapping diagnostics: “Boot to Initial System Loader (ISL) (Optional)” “Run Online Diagnostic Environment (ODE) Mapper (Optional)” The command to “Boot HP-UX” after running either of the preceding options is also included. Power Up Procedures...
  • Page 53 Only the green power LED will remain illuminated until power is switched off. If the LEDs do not illuminate or the server does not appear to power on, refer to “Boot HP-UX” (link to A-Class System Service) The server will automatically conduct a selftest and, upon completion, the firmware Main Menu screen will be displayed at the system console.
  • Page 54 A-Class Server Installation A-Class Server Power Up and Boot Procedures If ping is unsuccessful, proceed to step 3. If ping is successful, proceed to Configure the Web Browser. Step 3. arp -s 192.0.0.192 <MAC_ address of integrated A-Class Web Console>. Step 4.
  • Page 55 A-Class Server Installation A-Class Server Power Up and Boot Procedures the same subnet, by typing the following URL in the “Location:” window: http://192.0.0.192. The screen shown below will be displayed: Press OK to continue. The following administrator account creation screen will appear: Chapter 2...
  • Page 56 A-Class Server Installation A-Class Server Power Up and Boot Procedures The data required for this screen is defined below: Name is the full name of the Secure Web Console Administrator. Function is the job title of the Secure Web Console Administrator. Information can be used for additional data about the Secure Web Console Administrator.
  • Page 57 A-Class Server Installation A-Class Server Power Up and Boot Procedures The data required for this screen is defined below: • Secure Console Name (the name given to the integrated A-Class Web Console) • IP address (the IP for the integrated A-Class Web Console port) •...
  • Page 58 NOTE Disregard step 2, “Connect the serial cable from the system to the Secure Web Console.” Step 2 applies only to the stand-alone version of the HP Secure Web Console product. In A-class servers, this product is already installed internally.
  • Page 59 A-Class Server Installation A-Class Server Power Up and Boot Procedures For additional information regarding the HP Secure Web Console, enter the following URL: http://eproducts.hp.com/. Configuring the Web Console To configure the Web console for other A-Class servers, repeat all of the steps in this section.
  • Page 60 Web Console Software”. Operating System Software Installation HP-UX may be installed from removable media (DDS or CDROM) or via a LAN (Ignite-UX). A-Class servers require a server firmware version of 39.32 or later to use Ignite-UX. A-Class server firmware is Customer installable and is available as a firmware patch from the Hewlett Packard Information Technology Resource Center (HPITRC).
  • Page 61 A-Class Server Installation A-Class Server Power Up and Boot Procedures Step 1. Install HP-UX 10.20 for HP 9000 series 800 servers from removable media: • Load Core Install media into either CDROM or DDS. • Change Alternate Path to match the path of the device containing the install media.
  • Page 62 A-Class Server Installation A-Class Server Power Up and Boot Procedures following prompt: Are you ready to link the system to a network? Press Y or N then press return. Type: n Press Enter When prompted by the console display, enter the time and system name. The server should now function as a stand-alone system, except for an error in the /etc/rc.log file stating that the program “swagentd”...

  • Page 63: Boot Procedures

    Boot to Initial System Loader (ISL) (Optional) If you wish to verify that all external devices are identified by the server before booting HP-UX: Step 1. Interrupt the boot process if AUTOBOOT is enabled. Step 2. At the firmware Main Menu screen, type, bo pri.
  • Page 64 If the boot process was interrupted to run ODE Mapper, that process is resumed by typing, hpux at the, ISL> prompt. • If the boot process was not interrupted, HP-UX will automatically boot. For configuration of HP-UX, refer to http://eproducts.hp.com/. Chapter 2...
  • Page 65 A-Class Server Installation A-Class Server System Software Configuration A-Class Server System Software Configuration Overview Instructions for configuring software for both the A-Class server and the A-Class Secure Web Console can be found at: http://eproducts.hp.com/. Chapter 2...
  • Page 66 A-Class Server Installation A-Class Server System Software Configuration Chapter 2...
  • Page 67 A-Class System Service A-Class System Service aclassdoc00 Chapter 3...
  • Page 68 “A-Class Server Trouble Shooting”. This section is divided into two levels: tasks that can be performed by customers and tasks that can only be performed by qualified HP Field Service representatives. “A-Class Server Corrective Action”. Lists the subsections that contain procedures for “Ordering Repair Parts for the A-Class Server”, and removing...
  • Page 69 Fault conditions consist of selftest failures and High Priority Machine Check (HPMC) fault conditions. The following table describes what the front panel LED blink patterns indicate: LAN LED Heartbeat LED Indication Heartbeat Blink Normal Operation (HP-UX running) Random Blink Pattern Pattern 2nd Level Cache SIMM fault Chapter 3...
  • Page 70 Port) is installed, additional system status information, including selftest status messages, can be displayed at the console and, during normal operation (with HP-UX running), system status information can also be displayed by entering a Control B command. HSC Remote Management card system status information appears on the console in the format below.Refer to the “A-Class Server Trouble...
  • Page 71 This section gives you the information needed to recognize repeatable hardware failures that prevent completion of the server selftest, or hardware failures that will not allow the HP-UX operating system to either initiate or complete the boot procedure. Use the troubleshooting data and procedures in this section to isolate hardware failures within the A-Class server.
  • Page 72 A-Class System Service A-Class Server Trouble Shooting “Second Level Cache Memory Module Fault.” “Random Access Memory (RAM) Module Fault.” “I/O Subsystem or I/O Board Fault” “System Board Fault, High Priority Machine Check (HPMC), or Unknown Fault.” “I/O HPMC Fault.” “RAM HPMC Fault.” “Firmware Warning Messages”...
  • Page 73 A-Class System Service A-Class Server Trouble Shooting Troubleshooting with Light-Emitting Diode (LED) Interpretation The LED icons shown above are physically located on the right-hand side of the server, when you are facing the front. The icon on the far right is a green circle that, under normal conditions, emits a steady light when server power is on.
  • Page 74 A-Class System Service A-Class Server Trouble Shooting LAN LED Heartbeat LED Indication Random Blink Heartbeat Blink Normal Operation (Under HP-UX) Pattern Pattern 2nd Level Cache SIMM fault On (Steady) Memory SIMM fault On (Steady On (Steady) I/O Subsystem or I/O Board fault...
  • Page 75 A-Class System Service A-Class Server Trouble Shooting Electrostatic Discharge Precautions. The procedures in this section require opening the server and exposing the system to electrostatic discharge. Always observe all electrostatic precautions when working with components inside or out of the server. Failure to follow these precautions may result in component damage or loss of system reliability.
  • Page 76 A-Class System Service A-Class Server Trouble Shooting Step 2. If the fault does not recur, the problem was caused by the SIMM that is not presently installed. Boot the system and resume normal operations. If the fault recurs, proceed to step 3. Step 3.
  • Page 77 A-Class System Service A-Class Server Trouble Shooting the rear of the server. Slide the top back, lift it off, and set it aside. General RAM Module Troubleshooting. Step 1. List which size SIMMs are installed in which slots. Step 2. Remove all RAM SIMMs except for slot 0a and 0b (0a/b). Plug in and power up the server, and observe the front panel LEDs.
  • Page 78 A-Class System Service A-Class Server Trouble Shooting Electrostatic Discharge Precautions. The procedures in this section require opening the server and exposing the system to electrostatic discharge. Always observe all electrostatic precautions when working with components inside or out of the server. Failure to follow these precautions may result in component damage or loss of system reliability.
  • Page 79 A-Class System Service A-Class Server Trouble Shooting A-Class Exchange Base Unit (EBU). Refer to the “Replacing an A-Class Server Exchange Base Unit (EBU)” section. System Board Fault, High Priority Machine Check (HPMC), or Unknown Fault. This fault occurs when the system board has an irrecoverable fault or an HPMC prevents the system from completing selftest.
  • Page 80 A-Class System Service A-Class Server Trouble Shooting If power cycling the server clears the fault, continue troubleshooting by using the “ser pim” command at the firmware main menu screen. Check the timestamp on the PIM data to see if the time recorded corresponds to the time of the failure. For assistance with decoding an HPMC, contact Hewlett-Packard.
  • Page 81 A-Class System Service A-Class Server Trouble Shooting Firmware Warning Messages Description/Action Required WARNING: The processor has failed selftest. A processor selftest failure requires replacing the EBU. WARNING: One or more memory banks were not Use the MEMORY command in the configured due to a SIMM size mismatch or a SIMM INFORMATION menu to determine correct failure.
  • Page 82 A-Class System Service A-Class Server Trouble Shooting The HSC Remote Management card shows status information on the console just above the function key display (shown above) and is followed by the CM> prompt. The information displayed is shown below: OSTAT Chassis REMOTE: activ...
  • Page 83 A-Class System Service A-Class Server Trouble Shooting HSC Remote Management status information is defined as follows: Status Code Definition OSTAT Operating STATus. Values can be OFF, FLT, TEST, INIT, SHUT, WARN RUN and ALL. Chassis A four digit field used in conjunction with OSTAT to identify system status.
  • Page 84 • OSTAT values of TEST and INIT are common during selftest. • OSTAT values of RUN and SHUT are common when the HP-UX operating system is running. • OSTAT values FLT, OFF, and WARN are used to indicate when the server firmware has failed a test or detected a problem that does not keep selftest from finishing.
  • Page 85 Refer to “Troubleshooting the ASCII Console” or “Troubleshooting the Secure Web Console” Axxx Boot Device Initialization Refer to “Troubleshooting Embedded Disks” Bxxx O.S. Panic Codes Refer to http://eproducts.hp.com for Operating System Faults and Recovery C2xx Memory Initialization Refer to “Second Level Cache/RAM Memory Module Faults” C3xx Extended processor tests Refer to “Replacing an A-Class Server Exchange Base...
  • Page 86 A-Class Server Trouble Shooting Major Code Description Corrective Action Category Exxx O.S. Warning Codes Refer to http://eproducts.hp.com for Operating System Faults and Recovery Fxxx OS Run Codes Refer to http://eproducts.hp.com for Operating System Faults and Recovery Troubleshooting the ASCII Console The ASCII Console is typically a “dumb”...
  • Page 87 A-Class System Service A-Class Server Trouble Shooting RecvPace: Xon/Xoff XmitPace: None CS(CB)Xmit: No • Make sure REMOTE MODE is ON (asterisk appears in REMOTE MODE block on the screen) and AUTO Line Feed is OFF (asterisk does NOT appear in AUTO LF block on the screen) •...
  • Page 88 A-Class System Service A-Class Server Trouble Shooting NOTE The Integrated LAN Web Console will be referred to as the Web console in this section. The A-Class server front panel LEDs do not indicate Web console failures. There are no blinking codes to show the source of a web console fault. To troubleshoot the Web console: 1.
  • Page 89 A-Class System Service A-Class Server Trouble Shooting Reset button while toggling the server’s power switch to OFF then ON. Do not release the Web Console Reset button until selftest completes (the only front panel LED lit is the green POWER LED). NOTE Resetting the Web console to its default configuration will require the Web console to be reconfigured.
  • Page 90 A-Class System Service A-Class Server Trouble Shooting If the system cannot boot from an embedded disk, an Input/Output Dependent Code (IODC) error occurs. The example provided below starts with entry of the boot command and shows the messages that will be displayed on the console. Main Menu: enter command >...
  • Page 91 Only licensed self-maintenance technicians and HP service personnel have access to the diagnostic passwords required for access to ODE and STM software, and disk expert tools. If you are unfamiliar with the usage of HP diagnostic tools, refer to the following: Diagnostic/IPR Media User's Guide Troubleshooting LAN When connected to a hub, the 10 Base-T LAN on A-Class servers should automatically negotiate the proper speed.
  • Page 92 A-Class System Service A-Class Server Corrective Action A-Class Server Corrective Action Overview Many of the components that comprise an A-Class server are field-replaceable. You can troubleshoot the server, identify the defective component, and replace it at your site. This section contains links to parts ordering information, and removal and replacement instructions for each field-replaceable component.
  • Page 93 Overview Repair parts ordering methods vary widely among the world-wide locations that HP serves. Please call either your local HP Response Center or your authorized HP Service Representative for the ordering procedures for your location. Ensure that you have the part and model numbers available to expedite service.
  • Page 94 A-Class System Service Ordering Repair Parts for the A-Class Server Replacement Exchange Description Part Number Part Number A4800-60001 A4800-69001 PCI Single Port Ultra SCSI Card A5159-60001 PCI Dual Port Ultra SCSI Card A5149-60001 PCI Single Port Ultra SCSI Card B5509-66001 PCI Single Port 10/100bT LAN Card A5506-60101 A5506-69101...

  • Page 95: Electrostatic Discharge Precautions

    A-Class System Service A-Class Server RAM Removal and Replacement A-Class Server RAM Removal and Replacement Overview This section provides step-by-step instructions and general installation rules for removing and replacing RAM boards in the A-Class Server. The following subsections apply: “RAM Removal” on page 96 “RAM Replacement”...

  • Page 96: Ram Removal

    A-Class System Service A-Class Server RAM Removal and Replacement Step 3. Power down the system. Step 4. Unplug the server. NOTE Cabinet-mounted servers must be removed from the cabinet before proceeding. Step 5. Remove the top of the server by unscrewing the knurled captive screws on each side of the rear of the server.

  • Page 97: Ram Replacement

    A-Class System Service A-Class Server RAM Removal and Replacement 1. Each RAM board has its size marked on one side of the board near an upper corner: 16MB, 32MB, 64MB, 128MB, or 256MB. (In the illustration shown, the marking is on the reverse side of the board.) 2.
  • Page 98 A-Class System Service A-Class Server RAM Removal and Replacement RAM boards. Failure to follow these precautions may cause damage to the RAM. Individual RAM board replacement procedures are described below. The illustrated panels that follow depict the replacement process: Step 1. Open the ejector levers (down position). Step 2.
  • Page 99 A-Class System Service A-Class Server RAM Removal and Replacement isolated, it may be replaced individually with a board of the same size. For example, a 128MB board must be replaced with another 128MB board. • Memory is installed in the following increments: 128MB (two 64MB RAM boards) 256MB (two 128MB RAM boards) 512MB (two 256MB RAM boards).
  • Page 100 A-Class System Service A-Class Server Cache Memory Removal and Replacement A-Class Server Cache Memory Removal and Replacement Overview This section provides step-by-step instructions for removing and replacing Cache Memory boards in the A-Class Server. In addition, instructions are included for changing product identification number labels if more Cache Memory is ordered for installation.The following subsections apply: “Cache Memory Removal”...
  • Page 101 A-Class System Service A-Class Server Cache Memory Removal and Replacement Before You Do Anything... Step 1. Perform system backup. Step 2. Shut down the operating system. Step 3. Power down the system. Step 4. Unplug the server. NOTE Cabinet-mounted servers must be removed from the cabinet before proceeding. Step 5.
  • Page 102 A-Class System Service A-Class Server Cache Memory Removal and Replacement Step 2. Grasp the Cache Memory by the edges and lift straight up Step 3. Set it carefully on the grounding mat. Cache Memory Replacement CAUTION Keep Cache Memory boards in their protective anti-static bags until you are ready to install them.
  • Page 103 A-Class System Service A-Class Server Cache Memory Removal and Replacement into the ejector lever slots, and insert the board into the connector. Key notches Step 4. Push the Cache memory board firmly and evenly into the connector until it clicks into place.
  • Page 104 Step 1. Peel the Product number label from the sheet and place it over the corresponding label on the rear of the server. Step 2. Peel the Model number label (includes the HP logo) from the sheet and place it over the corresponding label on the rear of the server.
  • Page 105 A-Class System Service A-Class Server Disk Drive Removal and Replacement A-Class Server Disk Drive Removal and Replacement Overview This section provides step-by-step instructions for removing and replacing the Disk Drive Bracket and Disk Drives in the A-Class Server. The following subsections apply: “Remove the Bracket Containing the Disk Drive(s)”...
  • Page 106 A-Class System Service A-Class Server Disk Drive Removal and Replacement Step 2. Shut down the operating system. Step 3. Power down the system. Step 4. Unplug the server. NOTE Cabinet-mounted servers must be removed from the cabinet before proceeding. Step 5. Remove the top of the server by unscrewing the knurled captive screws on each side of the rear of the server.

  • Page 107: Remove The Disk Drive(S)

    A-Class System Service A-Class Server Disk Drive Removal and Replacement anchor tabs, lift it out of the chassis, and place on a grounding mat. Remove the Disk Drive(s) Step 1. Disconnect disk drive cables. Observe the following for later reassembly: a.
  • Page 108 A-Class System Service A-Class Server Disk Drive Removal and Replacement Step 2. Remove the screws from the bracket on both sides of the defective disk drive. a. If the defective disk drive is on top, either slide the unit out of the bracket or lift it straight up.

  • Page 109: Disk Drive Replacement

    A-Class System Service A-Class Server Disk Drive Removal and Replacement Disk Drive Replacement CAUTION DO NOT install a single disk drive on the top rails of the bracket. Always install a single disk drive on the bottom rails. Failure to follow this precaution may cause damage due to excessive vibration.
  • Page 110 A-Class System Service A-Class Server Disk Drive Removal and Replacement Set the upper drive to ID to 5 Set the lower drive to ID to 6 Step 3. To Re-install the disk drive(s) follow the removal instructions in reverse. a. re-cable the disk drive(s), CAUTION Ensure that cables are connected correctly: Match the ribbon cable connector key with the slot on the receptacle.
  • Page 111 A-Class System Service A-Class Server I/O Card Removal and Replacement A-Class Server I/O Card Removal and Replacement Introduction This section provides card load order rules and step-by-step instructions for removing and replacing I/O cards in the A-Class Server. The following subsections apply: “Card Load Order Rules”...
  • Page 112 A-Class System Service A-Class Server I/O Card Removal and Replacement Step 2. Shut down the operating system. Step 3. Power down the system. Step 4. Unplug the server. NOTE Cabinet-mounted servers must be removed from the cabinet before proceeding. Step 5. Remove the top of the server by unscrewing the knurled captive screws on each side of the rear of the server.

  • Page 113: I/O Card Removal

    A-Class System Service A-Class Server I/O Card Removal and Replacement I/O Card Removal Bulkhead Mounting Screw I/O Card I/O Card Support Guide CAUTION Always handle I/O cards by their edges. Failure to comply with this precaution may result in damage to the card. Step 1.

  • Page 114: I/O Card Replacement

    A-Class System Service A-Class Server I/O Card Removal and Replacement card first. I/O Card Replacement CAUTION Keep I/O cards in their protective anti-static bags until you are ready to install them. Always handle I/O cards by their edges after you have removed them from their protective anti-static bags.
  • Page 115 A-Class System Service Replacing an A-Class Server Exchange Base Unit (EBU) Replacing an A-Class Server Exchange Base Unit (EBU) Overview When troubleshooting a defective A-Class server has determined that the fault lies in a portion of the server that cannot be replaced at the site, field-replaceable components must be removed prior to exchanging the defective server for an operational unit.
  • Page 116 A-Class System Service Replacing an A-Class Server Exchange Base Unit (EBU) • IP Configuration: o Secure Console Name o IP Address o IP Subnet Mask o IP Gateway o System Name. • Datacomm Configuration: o Baud Rate o Parity/Data Bits o Parity Checking o Recvpace/Xmitpace.

  • Page 117: Removable Components

    A-Class System Service Replacing an A-Class Server Exchange Base Unit (EBU) Step 4. Unplug the server. NOTE Cabinet-mounted servers must be removed from the cabinet before proceeding. Step 5. Remove the top of the server by unscrewing the knurled captive screws on each side of the rear of the server.
  • Page 118 Removable Components subsection. Apply New Labels Each new EBU is shipped with the following labels: • A5182-84002: Plastic label with A5183A, A1880C, and HP logo markings. • A5182-84004: Bar coded label with A5183A markings. •...
  • Page 119 Locate the plastic sticker that contains the numbers, A5183A and A180C, and includes the HP logo. Paste it over the original label on the rear of the new EBU. The difference between labels is the modification of the model number from A180 to A180C.
  • Page 120 If the replacement A-Class server is used as a single independent unit, refer to Chapter 2, Stand-Alone A-Class Server Unpack and Install instructions. If the replacement server is to be re-installed in an HP-approved cabinet, refer to Chapter 2, Cabinet-Mounted A-Class Server System Unpack and Install instructions.

  • Page 121: Restart The System

    A-Class System Service Replacing an A-Class Server Exchange Base Unit (EBU) Restart the System Refer to Chapter 2 for applying power to and initiating selftest on both the server and other external devices, and booting the system. The integrated A-Class Web Console will require reconfiguring. Follow the instructions in Chapter 2, A-Class Server Power Up and Boot Procedures to complete this task.
  • Page 122 A-Class System Service Replacing an A-Class Server Exchange Base Unit (EBU) Chapter 3...

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