Polycom SoundPoint IP 301 User Manual page 25

No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted.
No Response from Feature Key Presses
Conference Directories
Verify phone is in active state:
Services
• Make a call to the phone to check
for inbound call display and ring-
Call Lists
ing as normal. If successful, try to
Buddy Status
press feature keys within the call to
My Status
access Directory or Buddy Status
for example.
Redial
Display shows "Network Link is Down"
Directories Conference
Verify LAN cable is properly connected:
Services
• Check termination at the switch or
Call Lists
hub (furthest end of the cable from
the phone).
Buddy Status
• Check that the switch or hub is
My Status
operational (flashing link/status
lights) or contact your system
Redial
administrator.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted.
• Press
and Lines to confirm line is actively
1 2 3
ABC DEF
1 2 3
registered to the server.
ABC DEF
• Reboot the phone to attempt re-
4 5 6
GHI JKL MNO
4 5 6
registration to the server.
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
OPER
* #
0
OPER
• Press
and Network. Scroll down to verify
1 2 ABC 3 DEF
1 2 3
LAN port is Active.
ABC DEF
• Reboot the phone to attempt re-
4 5 6
GHI JKL MNO
4 5 6
registration with the server.
GHI JKL MNO
7 8 9
PQRS TUV WXYZ
7 8 9
PQRS TUV WXYZ
0
* OPER #
0
OPER
22
Sel Sel
Del Del
followed by Status
Menu
Messages
Do Not Disturb
Hold Hold
Sel Sel
Del Del
followed by Status
Menu
Messages
Do Not Disturb
Hold Hold