Appendix; Troubleshooting - Samsung BD-J5500 User Manual

Appendix

Troubleshooting

Before requesting service, please try the following solutions.
PROBLEM
No operation can be Check the batteries in the remote control. They may need replacing.
●
performed with the
Operate the remote control at a distance of no more than
●
remote control.
6.1m from the player.
Remove batteries and hold down one or more buttons
●
for several minutes to drain the microprocessor inside the
remote control to reset it. Reinstall batteries and try to
operate the remote control again.
Disc does not play. Ensure that the disc is installed with the label side facing up.
●
Check the region number of the Blu-ray Disc/DVD.
●
Disc Menu does not Ensure that the disc has disc menus.
●
appear.
The prohibition This message appears when an invalid button is pressed.
●
message appears on
The Blu-ray Disc/DVD's software doesn't support the
●
the screen.
feature (e.g., angles).
You've requested a title or chapter number or search time
●
that is out of range.
Play mode differs from the Some of the functions selected in the Setup Menu may not work
●
Setup Menu selection. properly if the disc is not encoded with the corresponding function.
The screen ratio The Screen Ratio is fixed on your Blu-ray Disc/DVD.
●
cannot be changed.
This is not a problem with the player.
●
No audio. Make sure you have selected the correct Digital Output in
●
the Audio Options Menu.
The screen is blank. If the HDMI output is set to a resolution your TV cannot support
●
(for example, 1080p), you may not see a picture on your TV.
Press the
●
seconds with no disc inside. All settings will revert to the
factory settings.
When the factory default settings are restored, all stored
●
user BD data is deleted.
SOLUTION
^
button (on front panel) for more than 5
PROBLEM
Forgot password Press the
●
seconds with no disc inside. All settings including the
password will revert to the factory settings.
Don't use this unless absolutely necessary.
When the factory default settings are restored, all stored
●
user BD data is deleted.
The picture is noisy or Make sure that the disc is not dirty or scratched.
●
distorted
Clean the disc.
●
No HDMI output. Check the connection between the TV and the HDMI jack
●
of the player.
Check if your TV supports 576p/480p, 720p, 1080i, or
●
1080p HDMI input resolutions.
Abnormal HDMI If random noise appears on the screen, it means that TV
●
output screen. does not support HDCP (High-bandwidth Digital Content
Protection).
If you experience Go to the contents and find the section of the user
●
other problems. manual that contains the explanations regarding the
current problem, and follow the procedure once again.
If the problem still cannot be solved, please contact your
●
nearest Samsung authorised service centre.
dLNA function
I can see folders shared DLNA shows only files corresponding to the Image, Music,
●
through DLNA, but I and Movie categories. Files that do not correspond to
cannot see the files. these categories are not displayed.
Video is played Check if the network is stable.
●
intermittently.
Check if the network cable is properly connected and if
●
the network is overloaded.
ADLNA connection The IP address under the same subnetwork should be
●
between Player and unique. If they are not, IP interference can cause this
PC is unstable. phenomenon.
Check if you have a firewall enabled.
●
If so, disable the firewall function.
SOLUTION
^ button (on front panel) for more than 5
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