Appendix; Troubleshooting - Samsung BD-JM51 User Manual

Appendix

Troubleshooting

Before requesting service, please try the following solutions.
PROBLEM
No operation can be performed Check the batteries in the remote control. They may need replacing.
~
with the remote control.
~ Operate the remote control at a distance of no more than 20 feet from the player.
Remove the batteries, and then hold down one or more buttons for
~
several minutes to drain the microprocessor inside the remote control to
reset it. Reinstall the batteries and try to operate the remote control again
The disc does not play. ~ Ensure that the disc is installed with the label side facing up.
Check the region number of the Blu-ray Disc/DVD.
~
The Disc Menu does not appear. ~ Ensure that the disc has disc menus.
The prohibition message ~ This message appears when an invalid button is pressed.
appears on the screen. The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
~
~ You've requested a title or chapter number or search time that is out of range.
Play mode differs from the Some of the functions selected in the Setup Menu may not work
~
properly if those functions are not encoded on the disc.
Setup Menu selection.
You cannot change the screen ~ The Screen Ratio on your Blu-ray Disc/DVD Disc is fixed and cannot
be changed.
aspect ratio (screen size).
~ This is not a problem with the player.
No audio. ~ Make sure you have selected the correct Digital Output in the
Audio Options Menu.
The screen is blank. ~ If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
Press the  button (on the front panel) for more than 5 seconds with no
~
disc inside. All settings will revert to the factory settings.
~ When the factory default settings are restored, all stored user BD data is
deleted.
Press the  button (on
Forgot password ~
with no disc inside. All settings including the password will revert
to the factory settings.
Don't use this unless absolutely necessary.
~ When the factory default settings are restored, all stored user BD data is deleted.
The picture is noisy or distorted ~ Make sure that the disc is not dirty or scratched.
~ Clean the disc.
No HDMI output. ~ Check the connection between the TV and the HDMI jack of the player.
~ Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input resolutions.
Abnormal HDMI output screen. ~ If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).
If you experience other
problems.
SOLUTION DLNA function
I can see folders shared through
DLNA, but I cannot see the files.
Video is played intermittently.
.
The DLNA connection between
the Player and PC is unstable.
I cannot connect to the BD-LIVE
server.
When using the BD-LIVE
service, an error occurs.
the front panel) for more than 5 seconds
PROBLEM SOLUTION
~ Go to the table of contents and find the section of the user
manual that contains information about the feature you are having
the problem with, and then follow the procedure again.
~ DLNA shows only files corresponding to the Image, Music, and Movie
categories. Files that do not correspond to these categories are not displayed.
~ Check if the network is stable.
~ Check if the network cable is properly connected and if the network is overloaded.
~ IP addresses within the same subnetwork should be unique. If they
are not, IP interference can cause this phenomenon.
~ Check if you have a firewall enabled. If so, disable the firewall function.
BD-LIVE
~ Check whether the network connection is working or not by
accessing Network Status in Network Settings (Settings > Network
Settings > Network Status).
Check whether the USB memory device is connected to the player.
~
The memory device must have at least 1GB of free space to
~
accommodate the BD-LIVE service.
You can check the available size in BD Data Management.
~ Check whether the BD-LIVE Internet Connection menu is set to Allow(All).
~ If all above fails, contact the content provider or update the player
to the latest firmware.
The memory device must have at least 1GB of free space to
~
accommodate the BD-LIVE service.
You can check the available size in BD Data Management.
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