If it is necessary to show results without abandoned calls, then export the CSV and delete that type of
call from the data.
b.
The results report can be output in one of the following 2 ways:
•
Export: Click Export, and save the report file.
•
Print: Click Print to print the report.
c.
Click Close.
Document Version 2014-08
4.1.3 Supervisory Monitor (ACD) Control
Operating Manual
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