Quick problem-solving tips (continued)
SOUND OR PICTURE ISSUES
Your sound or picture is blurry or
cuts out
You see horizontal/vertical
stripes on the picture, or it is
shaking
CONNECTIVITY ISSUES
You cannot connect to your
wireless network
REMOTE CONTROL ISSUES
Your remote control is not
responding to button presses
POSSIBLE SOLUTIONS
• If you are using an external antenna, check the connections for a snug and tight fit.
• Adjust or reposition the antenna placement.
• Turn off and/or remove any electrical appliance that may be nearby the TV panel.
• Insert the TV power cord into another electrical outlet.
POSSIBLE SOLUTIONS
• Make sure you have selected the correct wireless network name on the Choose Wireless
Network screen.
• Make sure that you entered the correct wireless password for your network (passwords are
case sensitive).
• If you have turned off SSID broadcasting on your wireless router, add your network by selecting
Add Private Network from the Select Wireless Network screen.
• To check if it is a password problem, temporarily disable security on the wireless router.
• If you are not getting 3 or more signal strength bars above the wireless network icon, adjust the position of
the TV (if possible) or the wireless router. Even a few inches in one direction or
another may help.
POSSIBLE SOLUTIONS
• Check that the TV is still on.
• Check that the batteries are good and are inserted properly.
• Check that there are no obstacles between the remote control and the front of the TV.
• Try moving closer to the TV. If the LED on the TV flashes when you press any of the buttons on the remote
control, the issue is not with the remote control.
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