Troubleshooting; Troubleshooting Tips - NETGEAR WN121T User Manual

This chapter provides information about troubleshooting your Wireless USB 2.0 Adapter. After
each problem description, instructions are given to help you diagnose and solve the problem. For
information about connecting to wireless networks and the Internet, see
Networks and the Internet" in Chapter

Troubleshooting Tips

Use the information below to solve common problems you may encounter. Also, refer to the
knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.
Table 4-1. Troubleshooting Tips
Problem
I cannot connect to an access point.
The access point is available and there is
good signal strength.
How to maximize throughput.
The Smart Wizard keeps asking me to save
settings.
Two WN121T icons are in the system tray.
1.
Action
• If the access point is WPA-PSK protected, you need the
correct WPA-PSK passphrase. Otherwise, the WN121T will
still be connected to the previous access point and you will
not be able to change to the WPA-PSK access point.
• If the access point is WEP protected (either 64 or 128 bit
encryption), you will be prompted to enter the WEP
encryption security information.
• Make sure the VPN firewall is connected to a USB port v2.0.
If connected to a v1.1 USB port it is limited to
• For best performance connect to high-speed network
equipment. See Chapter 3, "Wireless Network Performance"
for help in understanding how to get the best performance
from your VPN firewall.
If you change the settings the Smart Wizard offers you the
chance to save the changes. To avoid this prompt, simply click
Apply before you close the Smart Wizard.
You have an older software version installed on your system
and it needs to be removed. See
Chapter 1or "Upgrading the Wireless USB 2.0 Adapter
Software" in Chapter
v2.0, February 2007
Chapter 4

Troubleshooting

"Connecting to Wireless
"Removing the Software" in
1.
4-1