Troubleshooting - Sony HT-RT3 Operating Instructions Manual

Troubleshooting

If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
General
The power does not turn on.
 Check that the AC power cord
(mains lead) is connected securely.
The system does not work normally.
 Disconnect the AC power cord
(mains lead) from the wall outlet
(mains), then reconnect after
several minutes.
The system is turned off automatically.
 The auto standby function is
working. Set "ASTBY" in "SYS >" to
"OFF" (page 19).
The system does not turn on even
when the TV is turned on.
 Set "HDMI>" – "CTRL" to "ON"
(page 18). The TV must support the
Control for HDMI function (page 20).
For details, refer to the operating
instructions of your TV.
 Check the speaker settings of the
TV. The system power syncs with
the speaker settings of the TV.
For details, refer to the operating
instructions of your TV.
 If the sound was output from the
speakers of the TV the previous
time, the system does not turn on
even when the TV is turned on.
The system turns off when the TV is
turned off.
 Check the setting of "HDMI>" –
"TVSTB" (page 18). When "TVSTB" is
set to "ON", the system turns off
automatically when you turn off the
TV regardless of the input.
The system does not turn off even
when the TV is turned off.
 Check the setting of "HDMI>" –
"TVSTB" (page 18). To turn the
system off automatically regardless
of the input when you turn off the
TV, set "TVSTB" to "ON". The TV
must support the Control for HDMI
function (page 20). For details, refer
to the operating instructions of your
TV.
Sound
No TV sound is output from the system.
 Check the type and connection of
the HDMI cable, optical digital
cable, or analog audio cable that is
connected to the system and the TV
(refer to the supplied Startup
Guide).
 When the system is connected with
a TV compatible with Audio Return
Channel, make sure the system is
connected to an ARC-compatible
HDMI input jack of the TV (refer to
the supplied Startup Guide). If
sound is still not output or if sound
is interrupted, connect the optical
digital cable (supplied only for
certain areas) and set "AUD >" – "TV
AU" to "OPT" (page 18).
 If your TV is not compatible with
Audio Return Channel, TV sound will
not be output from the system even
if the system is connected to the
TV's HDMI input jack. To output TV
sound from the system, connect the
optical digital cable (supplied only
for certain areas) (refer to the
supplied Startup Guide).
25
GB