Alcatel onetouch allura User Manual page 76

subscription includes this service.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the device contacts (i.e. your
professional or personal directories).
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key).
I am unable to connect my device to my computer
• Install ALCATEL ONETOUCH Center.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Android
Manager Agent has been activated.
• Check that you have marked the checkbox of USB
debugging.
• To access this function, touch Settings\About phone,
then touch Build number for 7 times. Now you may touch
Settings\Developer options\USB debugging.
• Check that your computer meets the requirements for
ALCATEL ONE TOUCH Center Installation.
• Make sure that you're using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient device memory for your
download.
• Check your subscription status with your operator.
The device cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is
visible to other users (see "6.3 Connecting to Bluetooth
devices").
• Make sure that the two devices are within Bluetooth's
detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
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