Troubleshooting - Napoleon BISB245 Assembly And Operating Instructions Manual

TROUBLESHOOTING

Problem
Low heat / Low flame when
valve turned to high.
Excessive flare-ups/uneven
heat.
Burners burn with yellow
flame, accompanied by the
smell of gas.
Burner will not light with the
igniter, but will light with a
match.
"Paint" appears to be
peeling inside lid or hood.
Burner output on "high"
setting is too low. (Rum-
bling noise and fluttering
blue flame at burner
surface.)
Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheating.
Improper pre-heating.
Excessive grease and ash build up
on sear plates and in drip pan.
Possible spider web or other
debris.
Dead battery / or installed
incorrectly.
Loose electrode wire.
Wrong replacement igniter.
Improper gap at electrode tip.
Lifting flames on burner.
Grease build up on inside
surfaces.
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs in venturi tube, or
other foreign matter.
Cracked ceramic tile.
Solution
Ensure lighting procedure is followed carefully. All gas grill
valves must be in the off position when the tank valve is
turned on. Turn tank on slowly to allow pressure to equal-
ize. See lighting instructions.
Pipe must be sized according to installation code.
Pre-heat grill with both main burners on high for 10 to 15
minutes.
Pre-heat grill with both main burners on high for 10 to 15
minutes.
Clean sear plates and drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning instructions.
Thoroughly clean burner by removing. See general
maintenance instructions. .
Replace with heavy duty 'AAA' battery. Install with positive
terminal down.
Check that electrode wire is firmly pushed onto the terminal
on the back of the igniter.
One spark systems must use a one spark igniter.
Ensure that the collector box is tight, and the gap between
the electrode end and the collector box is between 1/8 - 3/
16". The gap can be adjusted by bending the box in or out.
Close air shutter slightly - see previous problem
This is not a defect. The finish on the lid and hood is
porcelain, and will not peel. The peeling is caused by
hardened grease, which dries into paint-like shards, that will
flake off. Regular cleaning will prevent this. See cleaning
instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Order replacement burner from your Authorized Napoleon
dealer.
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