Troubleshooting And Service Information - BenQ C1420 User Manual

Troubleshooting and service information

If your camera cannot operate normally, see the frequently encountered problems and
solutions listed below. If the problem persists, contact your nearest service center or
technical support.
Problem
The camera cannot
power up.
The battery power is
draining quickly.
The batteries or camera
is warm.
The flash does not fire or
recharge.
Even though the flash
fired, the image is dark.
The image is too bright or
too dark.
I cannot format a memory
card.
I cannot download
images from the camera
to my computer.
EN-36
Cause
There are no batteries or the
batteries are not inserted
correctly.
The batteries have no power.
The external temperature is
extremely low.
Many shots are being captured
in dark places, requiring a flash.
The camera or flash was used
continuously over a long period
of time.
The camera flash is turned off.
The light source is sufficient.
The distance to the subject is
greater than the flash's effective
range.
The exposure is excessive or
inadequate.
The memory card is
write-protected.
End of the memory card life.
The free space on the hard disk
of your computer is insufficient.
There is no power being
supplied to the camera.
Solution
Insert the batteries correctly.
Replace the batteries.
--
--
--
Set the flash to Auto Flash.
--
Get closer to the subject and
shoot.
Reset exposure compensation.
Remove the write protection.
Insert a new memory card.
Ensure that the hard disk has
enough space for running
Windows and that the drive for
loading image files has free
space equal to or greater than
the memory card in the camera.
Replace the batteries.