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SAVE A SERVICE CALL
Check the items below before making a service call. You will be charged for
attending to any condition or fault that is not related to manufacture or failure of a
part.
Not Enough (Or No) Boiling Water
• Is the electricity switched on?
Inspect the wall power socket to see if it is switched on. Also check the fuse or circuit
breaker at the switchboard to see if it is tripped.
• Is the timer in the off period?
If the timer has been set to turn off and the unit is below the optimum delivery
temperature.
Water Not Hot Enough?
Heavy usage
You may find that due to heavy boiling water usage the water temperature may be
lower than normally expected due to insufficient heating time being allowed.
High altitude
The boiling water unit is fitted with automatic altitude calibration to prevent the water
from continually boiling, which is energy inefficient. Different altitudes will cause the
unit to boil at different temperatures. If you believe the water temperature is not hot
enough, recalibrate the unit see page 12.
High Electricity Bills
Should you at any time, feel your electricity account is too high, we suggest you
check the following points: The boiling water units are supplied with a programmable
timer and sleep mode. Check to see if these features have been activated. Refer to
'Setting the Timer on page 7.
Unit Will Not Switch Off
The electronic timer will only switch the unit on or off when it is in "Auto" mode (See
section B on page 8), otherwise the unit will operate 24 hours a day 7 days a week.
No Water Coming Out Of The Tap
There may have been a large draw off prior. Wait a minute for the unit to fill enough
for you to get water out. If water will still not come out of the tap check the timer
screen, if there is an error message contact Rheem service. In Australia phone 131
031, in New Zealand phone Rheem Service Centre on 0800 657 335 to resolve any
problems with the unit.
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