Appendix C - Multi-Tech Systems, Inc. Warranty & Repairs Policies - Multitech RouteFinder RF802USB User Manual

Appendix C - Multi-Tech Systems, Inc. Warranty &
Repairs Policies
Warranty
Multi-Tech Systems, Inc., (hereafter "MTS") warrants that its products will be free from
defects in material or workmanship for a period of two, five, or ten years (depending on
model) from date of purchase, or if proof of purchase is not provided, two, five, or ten
years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning
storms, water, or power surges or which have been neglected, altered, abused, used for
a purpose other than the one for which they were manufactured, repaired by Customer
or any party without MTS's written authorization, or used in any manner inconsistent
with MTS's instructions.
MTS's entire obligation under this warranty shall be limited (at MTS's option) to repair or
replacement of any products which prove to be defective within the warranty period or,
at MTS's option, issuance of a refund of the purchase price. Defective products must be
returned by Customer to MTS's factory – transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our
Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges
(surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping
address (must have street address, not P.O. Box), your telephone number, and if the
product is out of warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to www.multitech.com/documents/warranties.
Extended two-year overnight replacement service agreements are available for selected
products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at
http://www.multitech.com/programs/orc/
Please direct your questions regarding technical matters, product configuration,
verification that the product is defective, etc., to our Technical Support department at
(800) 972-2439 or email tsupport@multitech.com. Please direct your questions
regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect
installation, physical abuse, or user-caused damages are billed on a time-plus-materials
basis.
Multi-Tech Systems, Inc. Wireless Network Adapter User Guide
Appendix C – Warranty and Repair Policies
for details on rates and coverage's.
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