Troubleshooting - Samsung GT-S5350 User Manual

Troubleshooting

When you turn on your phone or while you are
using the phone, it prompts you to enter one of
the following codes:
Code Try this to solve the problem:
When the phone lock feature is enabled,
Password you must enter the password you set for
the phone.
When using the phone for the first time or
when the PIN requirement is enabled, you
PIN must enter the PIN supplied with the SIM
card. You can disable this feature by using
the PIN lock menu.
Your SIM card is blocked, usually as a result
of entering your PIN incorrectly several
PUK
times. You must enter the PUK supplied by
your service provider.
92
Troubleshooting
Code Try this to solve the problem:
When you access a menu requiring the
PIN2, you must enter the PIN2 supplied
PIN2
with the SIM card. For details, contact your
service provider.
Your phone displays "Service unavailable" or
"Network error"
•
When you are in areas with weak signals or poor reception,
you may lose reception. Move to another area and try again.
•
You cannot access some options without a subscription.
Contact your service provider for more details.
Calls are being dropped
When you are in areas with weak signals or poor reception,
you may lose your connection to the network. Move to
another area and try again.