Troubleshooting - Hamilton Beach 2-Way FlexBrew User Manual

Troubleshooting –
PROBLEM
Err message on display.
Weak coffee.
Coffee overflows from brew
basket, travel mug, or regular
mug.
Coffee tastes bad.
Water exits carafe side.
Auto-start feature does not
work with Single-Serve side.
Clear water when brewing
with single-serve pack.
Steam flows up across
control panel.
Coffee maker will not brew.
Single-Serve Side
PROBABLE CAUSE/SOLUTION
• DO NOT use more than 10 oz. (296 ml) of water for single-serve pack or 14 oz. (414 ml) for grounds. Too
much water causes ERR message and long beep. SOLUTION: Place carafe on warming plate. Turn brew
selector dial to Carafe ( ). Press l/ button to remove water. Turn brew selector dial to single-serve side
( ). Add correct amount of water to water reservoir. Start brew process.
• Not enough ground coffee used. See "How to Use Single-Serve Side."
• Set option to BOLD.
• Excessive amount of water in reservoir. Use travel mug or mug into which coffee will be brewed to fill
reservoir. Use slightly less grounds when brewing decaffeinated, flavored, or finely ground coffee. Or use
medium ground coffee.
• Coffee maker needs cleaning. See Care and Cleaning on page 15.
• Coffee ground too coarsely or too finely. Set coffee grinder to automatic drip grind.
• Poor coffee quality and freshness.
• Poor water quality. Use filtered or bottled water.
• Make sure selector dial is set to Single-Serve side.
• Auto-start feature is not designed to work with Single-Serve side. Program mode is for Carafe side only.
• Forgot to lock handle down, which pierces top foil of single-serve packs.
• When brewing ground coffee with single-serve pack holder assembly removed, steam will travel up across
the control panel if the basket handle is pressed down. Leave the handle up for ground coffee.
• Do not exceed MAX water level for single-serve pack brewing.
• Piercing nozzle is clogged. Follow cleaning piercing nozzle instructions on page 15.
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